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Comment & Analysis
How Challenger Banks are Accelerating Digital Transformation Across the Financial Sectors
Capitalising on evolving expectations of how services and processes are delivered in the digital age, challenger banks have earned people’s trust by pioneering a radically customer-centric approach to finance. Here, Grant Brown, Managing…
How Do We Measure the Social Impact of an Investment?
Ian McLennan, Partner at Triple Point Investment Management, explores how the industry can better measure the social impact of an investment.
Why Banks Should Transition to a Platform-Based Model
When we consider the modern penchant for the platform business model, the businesses that spring to most people’s minds are the AirBnBs, Ubers and even Alibabas of this world. Banks - those legacy, bulky businesses - are not commonly called…
Changing Culture in Firms: Why Complaints are Likely to Start Making the News Again
Julie Pardy offers an insight into complaint handling and culture change in financial services.
Investing Without Input is the Best Step to Government Innovation
Governments that invest in businesses, but then have no say on any decisions made by company managers, are much more likely to see their investments be a success, according to new research by Vlerick Business School.