Finance Monthly May 2019 Edition

New ways of working Establishing new ways of working depends on equipping key personnel with the tools to be agile, productive and compliant, regardless of where they are working. CDW is working with Microsoft to demonstrate the potential of the Microsoft Surface family in the professional services sector. Let’s look at how the key capabilities of Microsoft Surface come into play at different levels of the organisation. Out in the field, employees including insurance adjusters and wealth advisors benefit from having the latest productivity and collaboration tools built into a device that enables online connectivity even without Wi-Fi. The Microsoft Surface Go, with advanced LTE capabilities and scope for the insertion of a SIM card, empowers these professionals to work without compromise. They can deliver enhanced customer experiences with on-the-spot insight. Back at the office, colleagues including corporate legal associates and solicitors could use the Microsoft Surface Pro 6, to draft complex documents, work with colleagues via Teams, bring up information via PixelSense touchscreens and run full- featured desktop and mobile apps. However, making a case for IT investment requires robust ROI projections that are notoriously difficult to calculate. What’s the payback? To establish a robust business case for its Surface devices and associated software, Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI). The objective was to examine the potential ROI enterprises may realise by implementing Microsoft 365 Enterprise on Microsoft Surface devices. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed and surveyed hundreds of customers with experience using Microsoft 365 on Microsoft Surface devices. In the report, ‘Maximizing Your ROI From Microsoft 365 Enterprise With Microsoft Surface’, Forrester concluded that organisations using Microsoft Surface devices powered by Microsoft 365 Enterprise have the following three-year financial impact: • $21.06 million in benefits versus costs of $9.93 million, resulting in a net present value (NPV) of $11.13 million and an ROI of 112%. • Payback period of 16 months. Forrester reported: “ To rapidly innovate, better serve customers, and engage workers, organisations across the globe are using technology-driven solutions that improve information sharing, enhance teamwork, accelerate decision making and 29 www.finance-monthly.com ASK THE EXPERT - CHALLENGES FACING THE FINANCIAL SECTOR