Finance Monthly May 2019 Edition

30 www.finance-monthly.com ASK THE EXPERT - CHALLENGES FACING THE FINANCIAL SECTOR drive process efficiencies. Organisations are leveraging modern devices with next- generation capabilities, including voice recognition, digital pens, and touchscreens, to further empower their digitally-driven workforces. This strategy is working: 62% of information workers agree that using these next-generation technologies help to make them more productive in their jobs. ” Quantified benefits The following risk-adjusted quantified benefits are representative of those experienced by the companies surveyed and interviewed: • Employees more than doubled the communication, information sharing, and business workflow productivity gains seen from using Microsoft 365 Enterprise without Surface. Workers realised nearly five hours in weekly productivity gains using Microsoft 365 on Surface. • Using the combined creative capabilities of Surface and Microsoft 365, including Pen, Touch, Dial, 3D in PowerPoint, collaboration features in Skype and Microsoft Teams, organisations streamlined creative tasks, saving creative workers 27 minutes per day. • Enhanced teamwork capabilities using Microsoft 365 Enterprise powered Surface devices saved employees over three hours per week. • Using Microsoft 365 Enterprise with Microsoft Surface, business leaders reduced decision-making time by nearly 21% versus 18% for leaders using Microsoft 365 Enterprise on other devices. • Organisations reduced product development overhead costs by 11%. They accelerated time-to-market and reduced product development costs through better task prioritisation, research and development (R&D) collaboration, and improved data management and analytics capabilities using Microsoft 365 on Surface. • The mobility benefits of Surface combined with secure remote access features of Microsoft 365 Enterprise saved mobile workers over four hours per week. • IT saved two and a half hours per application provisioning request and over 25 minutes configuring each device. The combined device, application, and security configuration and provisioning synergies of Microsoft Surface, Windows AutoPilot, Windows 10, and EMS improved IT and user productivity. • The stability of Surface resulted in fewer incidents of crashing, while the number of password reset-focused help desk tickets were nearly eliminated using the self-service capabilities from EMS to administer password resets. Help desk calls for password resets were reduced by over 86%, while device and application performance-related tickets were reduced by 15%. • Security breach remediation costs were reduced by 80% and the number of annual breaches was reduced by 50%. Using two-factor authentication, Advanced Threat Analytics and Surface Enterprise Management Mode (SEMM), organisations cut the volume of breaches experienced annually in half. • The organisations reduced several third-party technology costs, devices, infrastructure and IT support requirements using Microsoft 365 powered Surface devices. Financial services are a prime target for hackers, with large banks of sensitive and lucrative data that can be stolen and sold on. “ “