Finance Monthly September 2021 Edition

23 www.finance-monthly.com BANKING & FINANCIAL SERVICES - COVID-19 IMPACT IN ZIMBABWE • Razing rigid structures that emphasise territory and control; and • Creating a porous organisation with modules that plug and play as unprecedented events evolve with the pandemic impact on business. Bank Operations • Limited branches opened to the public for Money Transfer Agents transactions twice a week and other banking facilities were available through our 24hr Contact Centre which is equipped to attend to all Group issues as well as all social media platforms. It’s been an extraordinarily difficult year for many. How have you navigated the COVID-19 pandemic and the challenges it’s presented CBZ with? The COVID-19 pandemic has compelled CBZ Holding to renegotiate its business view and its way of doing business. In this regard, the Group is working towards becoming “an Intelligent Enterprise” as it shifts from top- down decision-making by: • Empowering teams guided by purpose; • Performance driven by data and powered by technology; • The Bank’s renowned mobile application CBZ Touch assisted customers to continue transacting in the comfort of their homes. In addition, the internet banking and e-platform facilities aided customer operations. Staff Welfare • Focused on moving business to digital platforms to enable staff to work from home. Purchased more than 1000 laptops and servers and trained staff for online work processes. • Provided comprehensive end to-endmedical care and support for staff and their dependents affected by COVID-19.