33 Finance Monthly. Bank i ng & F i nanc i a l Se r v i ce s in October. This record was then smashed in November. The industry remains busy. We have achieved big things in addition to our business growth, striving to ensure our customers have all the support they need to achieve their best possible outcome. We have launched and enhanced RomaFLOW, the fast-track bridging “As an overarching rule, the way Roma acts is our biggest achievement.” process to allow borrowers to complete their financial applications quickly without hassle. We are extremely proud of our tailored ‘Customer for Life’ process, allowing borrowers to transition through an entire project from development to bridge to buy-to-let. It allows a smooth, consistent process through and the release of funds at the end to move onto the next project. As an overarching rule, the way Roma acts is our biggest achievement. To put this into perspective, not one customer who was disadvantaged by either a time or money perspective wasn’t able to apply for a Roma fee-free COVID extension on their loan. Those COVID-extended loans have all had successful outcomes. COVID may seem like a memory to many now but the way we act has not changed. What are your goals for the future? A big goal is to continue to improve the industry as a whole. There is still so much education to do across the board. The world of bridging is so different to what it was 20 years ago and the big opportunities for property investors can often only come into fruition with bridging and development finance lending. Every decision made at Roma is based on the customer journey, and we will plan to continue this philosophy. “A big goal is to continue to improve the industry as a whole.”
RkJQdWJsaXNoZXIy Mjk3Mzkz