Finance Monthly. 47 Business on a topic rather than the first one to put forward his ideas. Over time, they were able to deal with their different perspectives in a more productive way to ensure the ongoing success of their company. You recommend a number of Psychometric testing methodologies, to gain insight into personality traits, abilities, and aptitudes. Could you share your perspective on the benefits and limitations of using psychometric testing in your practice? How do you ensure its effective use while acknowledging its potential limitations? I use assessments primarily to increase self-awareness on the part of my clients. Whether it is an assessment to help them understand their preferred communication style and then how to adapt to others or one to measure someone’s emotional intelligence so we can develop strategies to strengthen it, I find these tools open up deep and meaningful conversations with my clients. I have also used psychometrics to help organizations match candidates and employees to job openings. A limitation is that these assessments are just one data point and must be used, in these cases, in conjunction with a candidate’s experience, interview process and other measurements. What are the most common challenges that your clients face when it comes to leadership and team development, and how does Thumbprint Coaching help address them? Interpersonal communication skills are the most common challenge for leaders. They don’t know how to have useful and productive conversations with their team members or don’t take the time to engage with them. When they do have 1-1s, it is mostly to get task updates and give advice rather than to coach and connect with the team member as a person, not just a resource. For teams, conflict management and how to have challenging conversations come up most frequently in my team coaching. Everyone I work with wants to do a good job, so the intention is there and that good intention is what I work with to develop effective work practices. Lastly, are there any leadership or coaching books that you feel every business leader should read? I am really not an expert on the best books. I have always recommended Marshall Goldsmith’s “What Got you Here won’t Get You There.” I like “5 Conversations” by Nick Cowley and Nigel Purse and “The Good Fight” by Liane Davey. I wish I had time to read more great books that I know are out there!! Everyone I work with wants to do a good job, so the intention is there and that good intention is what I work with to develop effective work practices.