BPO headquarters

Banque Internationale à Luxembourg Suisse SA (BIL Suisse) has entered into a contract with B-Source, Avaloq’s Swiss BPO centre, to outsource its banking processes. The bank chose B-Source’s comprehensive and pre-configured business process outsourcing (BPO) solution based on the Avaloq Banking Suite.

B-Source and BIL Suisse have signed a contract for the provision of BPO services. Following an in-depth evaluation process, the bank elected a BPO solution based on the Avaloq Banking Suite, which enables a fast time-to-market. The migration is scheduled to be completed within six months from the start of the project.

BIL is Luxembourg’s oldest private bank and has been offering its services in Switzerland since 1984, mainly in the private and corporate banking sectors. With the migration from its current system Apsys to the B-Source solution the bank will further enhance its efficiency and implement a crucial element in order to support and strengthen its long-term growth strategy.

“In this rapidly changing banking environment it is key to stay ahead of the curve. We always aim to meet or exceed our clients’ expectations by providing them with state-of-the-art services and products. With B-Source we found excellent support – their solution is highly scalable, supports us in providing our clients with the best possible service and helps us realise our growth strategy. We are delighted to be working with such a competent partner moving forward”, said Thierry de Loriol, CEO of BIL Suisse.

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“With our BPO solution we can make a crucial contribution to BIL Suisse’s growth strategy”, commented Francisco Fernandez, CEO of Avaloq. “By fully industrialising their back office processes, more emphasis can be placed on the core business of providing clients at all times with the best possible service. I am greatly looking forward to the partnership with Luxembourg’s oldest private bank and supporting its Swiss subsidiary.”

Business process and IT outsourcing solutions are offered from Avaloq’s BPO centres in Switzerland, Germany and Singapore. The company employs more than 1,800 banking and IT specialists and has a global customer base of more than 140 financial institutions in over 20 countries worldwide, including tier one banks in leading financial centres.

The B-Source Master, an Avaloq based banking application landscape, forms the core of its market offering. Clients predominantly comprise private banks, retail banks and other institutes in the finance industry.