Mobile Working: The Missing Link in the Future of Health Care Delivery


55% of health care professionals spend less than 5 hours of their working day with patients and struggle to meet the demands of their appointments, partly to the use of poor technology, according to a report commissioned byTotalMobile™

In the report titled ‘The Missing Link In the Future of Health Care Delivery’ 42% of frontline health care professionals said they were dissatisfied with the amount of time they could spend with patients. An unbelievable 70% said they are struggling to meet the demands of their daily workload. 65% cited not enough staff and support as their biggest challenge. Whilst 75% of management said that making better use of technology would help to ease their challenges.

Although encouragingly 40% of those surveyed said that their organisations had been working with mobile technology in some way, only 31% of these respondents felt that their current mobile working attempt had made any significant impact on their workload. 10% said it had actually made their work more difficult!

Quite simply, the reason for this was the method of mobile working implemented. Staff were equipped with phones and laptops which, on their own, do not meet the demands of frontline health care professionals like a purpose-built mobile working solution does.

“It is incredible to find that out of an 8 hour working day, 12 hours for some health care practitioners, only 45% could find more than 5 hours to spend with patients,” commented CEO Colin Reid at TotalMobile. “It is proven to be extremely uncommon for health care practitioners to spend the majority of their day delivering care. Organisations can obviously see the benefits of mobile working, but have been unable to deploy the right strategy to make it work. As service demands increase radical changes are needed to put better work processes in place, and mobile working will be paramount to its success”.