How Chatbots Will Automate Call Centers

Reading Time:

< 1

minutes

Published August 19, 2019 1:45 AM PDT

Share this article

At a call center in the Dominican Republic, Laura Morales is designing chatbots to respond to customer service requests.

A former call center agent herself, Morales has benefited from her new job that is better paid and higher skilled than what she used to do. But will these chatbots end up replacing the livelihoods of millions of agents around the world? This is an episode of Next Jobs, a mini-documentary series hosted by Bloomberg Technology's Aki Ito.

Follow Finance Monthly

Just for you

Bloomberg

Last Updated 22nd January 2024

Share this article

Finance Monthly is a comprehensive website tailored for individuals seeking insights into the world of consumer finance and money management. It offers news, commentary, and in-depth analysis on topics crucial to personal financial management and decision-making. Whether you're interested in budgeting, investing, or understanding market trends, Finance Monthly provides valuable information to help you navigate the financial aspects of everyday life.

How Chatbots Will Automate Call Centers

Share this article

At a call center in the Dominican Republic, Laura Morales is designing chatbots to respond to customer service requests.

Share this article

Follow Us

Custom Fields: