How Chatbots Will Automate Call Centers

At a call center in the Dominican Republic, Laura Morales is designing chatbots to respond to customer service requests.

A former call center agent herself, Morales has benefited from her new job that is better paid and higher skilled than what she used to do. But will these chatbots end up replacing the livelihoods of millions of agents around the world? This is an episode of Next Jobs, a mini-documentary series hosted by Bloomberg Technology’s Aki Ito.

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