Many companies offer the option to work from any location in the world, so long as you have a reliable internet connection. As such, it is important to choose wisely when it comes to picking the right broadband for your remote working needs.

What is business broadband?

Business broadband is a type of connection that is designed to support business needs - for example, in an office or workspace that requires large-scale internet access.

Generally speaking, business broadband packages tend to be more complete than residential broadband. This means they usually incur a faster speed, greater capacity, and more reliable connection. Subsequently, they tend to be more expensive per month.

What does business broadband include?

For business spaces with more than ten employees, a dedicated business broadband connection is essential. There are multiple key features of business broadband that your employees can benefit from.

Priority traffic

Many broadband providers prioritise business broadband traffic over that of residential broadband customers.

As a result, business broadband customers tend to experience far better speed and quality of connection that is not disrupted by other customers’ usage. For example, in a residential broadband package, your usage could be disrupted by neighbours’ heavy data usage such as streaming or downloads.

Guaranteed service and compensation

One of the best things that a dedicated business broadband service includes is a form of IT support services, that, should you have a fault in the network, your provider can get your business broadband up and running again the next working day. This means that your work will experience only the minimum disruption necessary.

With this guarantee, many providers will equip you with a backup broadband hub which you can use in case you experience problems with your fixed line broadband.

When it comes to residential broadband, service guarantees are not as common. The residential broadband packages that include them do not offer the same fast time frame as the business broadband packages.

In the case that a business broadband provider is not able to solve your problem in the promised time frame, you will usually be entitled to compensation.

Dedicated customer support

No one wants to experience a disrupted connection and the potential loss of revenue or reputation damage that goes along with this, whether you are a digital marketing company, a company that instals commercial solar panels, an estate agency or anything else. If your connection does go down, you will want to get back online as soon as possible.

With business broadband deals, providers usually include 24/7 customer service support. This means that regardless of when you are having connection troubles, you can get immediate customer support as soon as possible.

On the other hand, home broadband customer support services tend to only be during select hours of the day.

More security

Getting hacked is something that no one wants to experience. If your home computer system is hacked, it can be upsetting and inconvenient. However, if your business broadband network is hacked, it can have even worse implications - both for your company and for your clients’ data.

Luckily, with business broadband services, there is a far greater level of security. The majority of these services are equipped with higher grade security software. When weighing up costs, remember to factor this in and how crucial cybersecurity is for businesses.