Just look at how much the banking industry has changed over the past 50+ years. From the arrival in London of the first automatic teller machine in 1967, to the launch of the first banking websites in the mid-nineties, to the emergence of digital-only banks — also known as neo-banks - the banking industry has significantly transformed and will continue to do so in the years ahead.

I can even remember a time that I carried around a bank book and waited in line after work, or on my lunch break, to withdraw or deposit money, ask a question or solve a problem. Those kinds of interactions were personal, but in 2019, it's become difficult to imagine leaving my office or home to speak with a customer service agent in person when I can easily connect with a representative online.

It's no wonder digital transformation is top of mind for today's financial companies as they work to upgrade their business models, products and services with next-gen technologies. Today's young consumers gravitate toward mobile utility, with Millennials and Gen Zers preferring to handle their banking via digital means first, then in branch if necessary. To drive this point home - by the end of July of this year, neo-banks, such as Chime, Empower and Aspiration, had secured $2.5 billion in venture capital funding, according to CB insights.

Modern consumers don't just expect a seamless customer experience, they also demand personalisation and transparency. A growing familiarity with mobile technologies and social media makes them more likely to interact with banks through digital platforms. It stands to reason that traditional banks should be reinventing their customer experience to satisfy consumers' wants and needs.

And they are taking note. According to recent research conducted by the International Data Corporation (IDC), businesses the world over are expected to spend $1.18 trillion on digital transformation by the end of the year. That's an increase of close to 18% over 2018.

Today's highly competitive business landscape requires that financial services brands integrate digital enablement into their existing infrastructure and leverage next-gen technology to derive actionable insights and intelligence from the data they capture via customer interactions. DX (digital experience) and CX (customer experience) are closely linked, and financial brands of all kinds will benefit from successfully making this connection.

Traditional Banks Play Catch Up

Most traditional banks will tell you they have an airtight strategy for DX. Most will also tell you that supercharging their operations is a big challenge. In fact, IDG’s The State of Digital Business Transformation 2019 study reports that while 91% of companies plan to implement a digital-first approach to business processes, just 48% have done so to date.

The rapid evolution of coveted technologies, and the speed with which competitors are adopting them put pressure on businesses to address digital transformation. But with the urgency to evolve comes trepidation, and that can lead to stumbling blocks. Many traditional banks are left wondering about the best approach.

FinTechs Face Challenges of Their Own

It's clear that traditional banks must work to transform themselves. But what about the neo-banks and FinTechs? Unlike traditional financial institutions, these organisations have been built on a foundation of digital technology. FinTechs have an advantage in that they can set up their digital infrastructure in a tech-forward manner.

Today's young consumers gravitate toward mobile utility, with Millennials and Gen Zers preferring to handle their banking via digital means first, then in branch if necessary.

And yet, FinTechs must navigate hurdles of their own. While they have a leg up on traditional banks when it comes to technology, they may find themselves lacking in another area: human capital.

Having skilled human agents on hand to handle more complex customer queries is something traditional banks tend to have in spades because they understand the value of high-touch service. Personal attention, empathy and the ability to address even the most complicated of customer issues makes human agents a critical component of customer service, regardless of how much technology you have on hand.

As noted by the Harvard Business Review, "Service can be emotional; technology cannot." Because humans are inherently social creatures, "taking away the opportunity for this kind of connection can undermine service performance." And that, in turn, can undermine your brand.

DX + CX = Comprehensive Customer Care

All of this is to say that both traditional banks and FnTechs have unique advantages, and it behooves them to take a cue from each other's approaches. As they continue to evolve and transform to meet the needs of today's customers, they must ensure they're providing both technology and a human touch.

This will require a road map that's customised for their business. Traditional banks are likely to find themselves focusing on digital customer service channels and using artificial intelligence to better gauge consumers' needs.

Based on the results of its retail banking study — which shows that Millennials are switching banks at a rate 2.5 times higher than Baby Boomers and 1.5 times greater than Gen Xers — Gallup recommends that banks invest in technology that can predict their customers' problems, ease communication across channels, and take a more data-based approach to shaping the customer journey.

For FinTechs and neo-banks, the emphasis should be on making CX more human. Using data to tailor solutions to customers' needs is useful, but be sure to have a skilled customer care team in place to answer the questions that will inevitably arise.

Personal attention, empathy and the ability to address even the most complicated of customer issues makes human agents a critical component of customer service, regardless of how much technology you have on hand.

At TELUS International, we address these different yet congruent needs by helping financial companies embrace digital transformation through learning solutions and process consulting. By way of our financial services priority vertical, we help clients establish a game plan to dramatically improve the overall customer experience.

Providing customers with effortless interactions wherever they go, and however they choose to engage with your brand is the key to creating a positive customer experience and building loyalty and trust. Going beyond this would be through offering personalised and anticipatory interactions for customers, along with human agents ready to step in whenever needed.

Whether a financial brand is starting from digital or transforming to digital, a simultaneous focus on customer-centricity and the incorporation of emerging technologies will be what drives sustainable success.

In October, Orange Bank launched the financing of mobile devices and other purchases in Orange stores. Orange Bank has also just signed a partnership with the real estate services platform Nexity, to propose a home loans offer. Lastly, Google Pay will soon be available for customers with Android phones.

Over 20,000 new customers per month

With over 500,000 customers coming from Orange stores, Groupama branches and digital channels, Orange Bank is acquiring new customers at a respectable rate of over 20,000 per month. Apart from the volumes, the success is down to added value: ¼ of customers are acquired through loans, a major difference with other online banks, and ¾ through bank accounts which enjoy a high level of activity as 54% of these customers carry out an average of more than one transaction per week. An average of 10% of accounts are now being opened with the Visa Premium card.

A major advantage for Orange Bank is  the link with the Orange and Groupama store and branch networks which is proving very effective. The Orange stores now propose over the counter loans representing nearly 5,000 sales since its launch, and the holders of a Visa Premium card benefit from a 5% discount on their purchases in Orange stores. At Groupama, car insurance is also available with a car loan for customers who wish to benefit from it.

Partnership with Nexity

The development of the bank's distribution network has been enriched by a partnership with Nexity, the real estate services platform, intended to finance real estate projects. Through this partnership, seen as being of strategic importance, Nexity intends to become a source of new business for Orange Bank, with a shared vision: to be a player in the digital transformation of lifestyles. The first applications are expected to be processed by the end of 2019.

In response to the growth of its customer base and the diversification of its range of offers, Orange Bank is investing in resources; unlike many online banks, its 878 employees are based in France, Montreuil and Amiens, and benefit from an average per capita training budget that is 40% higher than other French banks. This justifies the attractiveness of Orange Bank which receives 20,000 job applications per year. This investment in human resources, as well as the gradual digitisation of the bank, has helped to increase the productivity of the customer relations centres and back offices by 30% to 40% depending on the activities.

According to Pierre-Antoine Dusoulier, CEO and Founder, iBanFirst, they need these qualities in order to make accurate projections and ultimately to develop strong business strategies.

Whether for internal planning or securing external investment, managers need to have a clear handle on how much they are going to be charged for goods, services and people – and how those costs stack up in the wider marketplace.

But while some business costs are relatively easy to predict and calculate, others can be somewhat murkier, particularly for small and medium sized enterprises (SMEs). Foreign currency exchange payments are one such area.

In a globalised economy, being able to make and receive foreign currency payments in a fast and reliable way is crucial for more and more businesses, even the smallest. Foreign currency payments enable businesses to forge relationships with customers, partners and suppliers all over the world and to expand into new markets.

In a globalised economy, being able to make and receive foreign currency payments in a fast and reliable way is crucial for more and more businesses, even the smallest.

Indeed, back in 2013, Oxford Economics statistics predicted that the number of small businesses doing business in more than six countries would increase by 129% over the next three years, whilst the most recent Oxford Economics SME Pulse report found optimism in the global economy and an international outlook. In November of last year, the ONS reported that the number of UK SMEs exporting internationally had increased to 232,000, representing around 9.8% of all SMEs.

International business requires international currency payments. However, there are multiple costs associated with such payments, and small businesses are disproportionately affected.

First, and most obviously, banks levy fees for making and receiving foreign currency payments – and unfortunately, these can be substantial, particularly for SMEs. Additional costs are often hidden and absorbed into the exchange rates offered. This makes it very difficult for smaller organisations to understand both exactly how much they are being charged for foreign exchange currency payments, and how those charges compare to those offered to bigger businesses. Studies have found total spreads of up to 3.71% being charged, including fixed fees, and as a result it has been suggested that the UK’s small businesses hand over around £4 billion to the major banks every year, simply in order to buy goods and services abroad.

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Then there’s the question of currency hedging. Organisations of all sizes engaged in transactions in foreign currencies are exposed to currency risk, which can in turn have a significant impact on commercial margins. Once again, SMEs are particularly at risk, because their banks are less likely to offer them currency hedging solutions compared to those on offer to larger organisations. The Brexit referendum result was a stark reminder of how quickly currencies can suffer sharp devaluations, with pound sterling diving against the euro. Many small businesses experienced double-digit losses thanks to that devaluation, because their banks did not offer them a currency hedging option.

So what is to be done? All organisations, but particularly SMEs, need a foreign exchange model which is cost-effective, efficient, transparent and reliable. They need to be able to have greater visibility of the costs of foreign exchange payments by incorporating them into their existing business plans to manage risk effectively.

For businesses to thrive in an international environment they need to harness financial solutions that can equip them with a foreign exchange offering which helps them facilitate transactions in real time, providing the most favourable currency rates to drive cost savings across their business.

By harnessing new FX technologies CFOs can reduce the time spent on foreign exchange transactions and their associated costs. Meanwhile, through having greater visibility over foreign currency payments, CFOs can effectively mitigate risk and focus on what is important: taking a strategic role in growing the business.

It’s been an interesting three years since the 2016 referendum, with the next ten years promising more of the same. Below, Erica evaluates Boris Johnson’s Withdrawal Bill and its implications for UK businesses as well as the society we live in.

1. Diversity of thought is key to long-term success moving ahead

Narrow bands of interest and self-interest don’t create a vibrant society, nor a thriving business. Diversity has to include different thinkers, different ethnicities, ages, gender, problem solvers. Those companies, authorities and organisations who can’t embrace and harness this will become moribund. And rightly so.

2. Digital and real-world complementarity is critical

At the moment we have no idea what any post-Brexit trade deals will look like. Developing aligned business models and associated revenue streams is vital. With entertainment, retail and business services moving increasingly online, reducing trading frictions by evolving new digital services and products from real-world trade is vital. And for those only online, there is a rich opportunity to consider how an IRL leisure or experiential offering can enhance your bottom line.  After all, there is space in abundance available in every single UK high street.

3. Environmental responsibility – get with the programme

In the current Withdrawal Bill, climate and environmental alignment with the EU has been shifted to future trade agreements. That might be fine to discuss then, but your clients and customers will be expecting it from you now. This is not an option.

Responsibility has to be taken at every step in the commercial process and, increasingly, will be an influencing factor in every personal purchasing decision. Get your supply chain to sign up to sustainability/ethical mandates now to gain early mover advantages and positioning to enable trade within even the strictest global environmental trade frameworks. Sustainability should be as important to your business and as measurable as profitability.

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Sabzproperty has a highly skilled technical team of professionals at work with a strong desire to ensure client satisfaction through excellent service delivery. We have a vibrant and engaging property market which offers a large property inventory accrued by competent property agents and developers from different neighborhoods. This has attracted teaming property audience over the years and has birthed the responsive value rewarding network we have today.

4. Uncertainty is the new certainty

Nothing is certain over the next few weeks… who will be in power?  The next few months… in or out?

So you need to understand what deep uncertainty means for your business, your customers and your own personal circumstances. Be prepared to pivot, to take advantage of short term opportunities, to revel in the unexpected. What could this uncertainty allow you to unlock in your relationship with your past/present clients? Where will it allow you to find future clients? What could you develop with or for your competitors? And where might you find new buyers in differing marketplaces you had not looked to before?

And if you are not in the D2C world – look out of the window to ask what you can sell to that person walking past? Thinking the unthinkable has to be part of your new strategy.

5. Tough trading breeds new opportunities

The British are inventive people. Everyone who lives in this wayward nation contributes to its determinedly individualistic approach. We lead the world in creativity – in fact it makes up £101.5bn GVA, the second-highest sector in the economy. In times of economic retrenchment and difficulties that may lie ahead, there will be the potential for green shoots to force their way through, for businesses to grow and develop in unlikely sectors and unexpected ways.

In the 2007/8 recession, people delayed big-ticket purchases and cut back on eating out. This saw a rise in small spends - cupcakes, lip-sticks, feel-good treats. Home baking and entertainment surged with businesses that could supply this ‘batten down the hatches’ mood benefitting. The emergence of shows like The Great British Bake-Off first screened in 2010 after 18 months in development and production captured this back-to-basics mood. Now a highly profitable global tv format sold across many countries, it illustrates how there are opportunities in even the most trying economic circumstances.

As the next few weeks and months unfold, focus on these five points in both your business and personal dealings. Keep your mind alive to opportunities, inventive thinking and potential pivots. Living with uncertainty is something we’re all getting used to within our own lives, the UK economy and planet as a whole.  So embrace it and turn it into positive actions build a commercially inventive road ahead.

About Erica Wolfe-Murray:

Cited by Forbes.com as ‘a leading innovation and growth expert’ Erica Wolfe-Murray runs innovation studio, Lola Media Ltd. With creative head and FD experience, she focuses on auditing intellectual assets/IP to evolve new products & services from a company’s existing business. 

She is also the author of ‘Simple Tips, Smart Ideas : Build a Bigger, Better Business’ aimed at the UK’s 10m+ micro business & freelance sector to help build greater commercial resilience in this dynamic but often ignored part of the economy. 

Consumer knowledge about digital currencies is limited and cash is still king. But many people still hold a positive view about the future of cryptocurrency and are curious about its possibilities.

The seventh ING International Survey on new technologies found that 79% of UK respondents knew at least a little about cryptocurrency (identifying at least one out of five true or false statements correctly). Among this group, opinions are divided as a third (32%) had high expectations for it, just ahead of the 28% with low expectations.

A fifth of this group (21%) agree that crypto is the future of online spending, behind the European average of a third (32%). An equal proportion (21%) say they are open to receiving new cryptocurrency offerings from brands and bodies they are familiar with, agreeing that banks should offer current accounts in crypto.

This outlook comes despite wide levels of confusion about how cryptocurrencies actually work. Although 69% of people understood that crypto is a form of digital currency, an equal number (68%) either incorrectly thought that it is controlled by a central body or said they did not know.

Jessica Exton, Behavioural Scientist, ING, said: “People aren’t clamouring to understand the details of how cryptocurrencies work, or even what they are. But whether we would pick it up if it proved useful remains open to debate. We see country some differences in how people are learning about cryptocurrencies and while smaller groups in the UK agree cryptocurrencies are the future of spending online, relatively few of us are actively sourcing information about them, such as through searching online. More knowledge doesn’t always lead to higher expectations of the future relevance of cryptocurrencies through, indicating many factors are at play. While small groups are enthusiastic about their future use of cryptocurrencies, every-day relevance and demonstrated benefits will be key to turning the crypto curiosity our research reveals, into a true money revolution.”

The survey’s findings, which show a curiosity about cryptocurrencies but also a tendency to trust the familiar, suggest that a digital currency hybrid - a mix of new forms of currency with the familiar elements of regulation, practices and providers we know – could be one way to broaden the everyday use of this type of currency.

Teunis Brosens, Lead Economist for Digital Finance and Regulation, ING, said: “If cryptocurrencies are to become mainstream, technical improvements are needed. But to gain trust and acceptance beyond a core group of enthusiasts, affiliation with existing well-known brands would help. In short, cryptocurrency would need to present itself to potential users from within the existing financial framework, instead of placing itself outside.”

Facebook Libra – the transitional tool?

This is illustrated through Facebook’s Libra. While its initial structure does not make it a cryptocurrency, plans to move towards decentralised governance in 2025 mean that it may act as a transitional mechanism.

Cash is still king

Despite a relatively favourable view of cryptocurrency among many consumers, our survey found that they are not yet ready to embrace it fully. Only a fifth (20%) of UK respondents would prefer it if cash no longer existed. One-in-five (19%) of those with some knowledge of cryptocurrency responded positively about both their anticipated use of it simultaneously with their use of cash.

This suggests that cash may continue to play a significant role if and when cryptocurrency is adopted on a wider scale. Diversification and choice will be key, depending on availability and preference.

ING's seventh International Survey on new technologies is based on approximately 15,000 respondents in 15 countries, including over 1000 from the UK.

*These results are based on a sample of respondents that correctly answered at least one of five true or false statements about cryptocurrency (79% of total sample).

Last week, the payments firm announced it would be retreating from the 28-strong alliance that had promised to back Facebook’s launch of the Libra, and its digital wallet, Calibra. PayPal has not explained why it had made the decision.

Perhaps its because regulators in Europe, specifically France and Germany have vowed to block the digital currency, perhaps it’s because it has little confidence in the efficacy of the Libra.

According to The Block, a PayPal spokesperson said PayPal “made the decision to forgo further participation," but remains supportive of Libra's goals and will continue to explore how the two firms can work together moving forward.

"We remain supportive of Libra’s aspirations and look forward to continued dialogue on ways to work together in the future…Facebook has been a longstanding and valued strategic partner to PayPal, and we will continue to partner with and support Facebook in various capacities…” reads the statement.

In response, spokespeople for the Libra Association, made up of 28 companies and non-profits, including Visa, Uber and Mercy Corps, said it understands the difficulties ahead and reconfiguring the financial system may be hard but that it is committed to achieving said goal.

However, as it stands, Visa, Mastercard, and Stripe have also been reported as hesitant to sign official commitments to the Libra.

 While some are interested in obtaining a bit of extra liquidity for personal use, others are motivated due to the fact that such funds can be used to become partnered with a trusted B2B ecommerce platform.

The main question involves whether or not virtual trading represents a sound fiscal strategy or an unnecessary risk. Let us take a look at this subject from a decidedly objective point of view in order to better appreciate the big picture.

Valid Promises or Smoke and Mirrors?

Countless virtual trading platforms claim that financial freedom is only moments away when using their utilities and tools. However, the fine print tells another story. It stresses the fact that online trading involves a fair share of risk and such a strategy should only be undertaken by those who are capable of absorbing substantial losses within a short period of time. The main question therefore involves whether or not both of these claims are justified.

The first main takeaway point is that each trader will have to define his or her own levels of acceptable risk. As opposed to trading for fun or as a side project, those who are looking to obtain extra liquidity for a business venture need to be very careful in regards to what strategies are adopted. In other words, is the ultimate risk worth the expected reward?

It should be mentioned that any online investment portal is only as useful and lucrative as the experience of the trader in question. This is why some individuals will enjoy substantial returns while others will inevitably falter. So, what approaches should be taken in order to mitigate the chances of incurring a fiscal loss?

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Safe Investment Strategies to Adopt

Anyone who is contemplating an investment for business purposes should adopt a conservative approach. High-risk assets such as Forex pairs and initial public offerings (IPOs) are best to avoid, as losses can occur within a very short period of time. It is better to focus upon areas such as:

• Precious metals
• Commodities
• Blue-chip holdings
• Contracts for difference
• Bonds and treasuries

The main point to stress here is that longitudinal returns tend to be much more predictable when compared to short-term "punts". This is also the very same reason why some of the most successful online investors are always looking towards the horizon as opposed to remaining focused on any single trade.

Is online investing the right option for you? This is a very subjective question. The answer will normally involve how much liquidity you wish to obtain as well as the level of risk you are willing to accept at any given time. If performed correctly, such a strategy can offer up amazing results. However, always remember that the inherent dangers associated with any type of investment will need to be balanced with the potential rewards

This is why banks are lining up to convince business owners they are the right bank for them – however, according to Steve Morgan, Senior Director of Financial Services at Pega, there are several key factors to consider when choosing a bank for your business accounts.

In a recent Pega survey of 340 UK businesses who use credit and lending services, traditional banks continue to lead the way in terms of who organisations would choose if they were to switch providers. This is despite the rise of challenger banks like Tide, who have just recently announced that they have signed up 100,000 customers for its app-based business accounts.

However, there are businesses who are keen to switch, and the emergence of technology is making it easier. Two thirds of large organisations considered changing providers and nearly a quarter (22%) have changed their main bank in the last year. Over half of medium sized organisations are similarly placed for switching. The main reason why businesses find themselves changing providers is because of high charges, plus a requirement for better online banking facilities and improved service.

When asked about what technology innovations they would like to see from a bank, businesses said they would like to see greater use of AI for more personalised, tailored and timely offers. According to a report by Business Insider Intelligence, AI is being used by banks to improve customer identification and authentication, as well as providing personalised recommendations and insights, but there is clearly a way to go.

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Another concern that British businesses voiced when it came to choosing a bank was the idea of transparency; the extent to which a corporation’s actions are visible to the customer. During the onboarding processes businesses said they would prioritise transparency, consistency and automation when choosing a new banking partner. They also want to see improved speed of service, confirmation texts/e-mails, and a greater understanding of customer needs to deliver the right products and services.

The traditional larger banks might feel comfortable when hearing that they are still leading the way in terms of customer preference, but that would be a mistake. The Pegasystems study suggests business customers like the idea of improved use of technology and AI in their banking service. This is going to be a critical competitive comparison point for the future of business banking. Switching looks to be increasing in business banking and both the technology and options for clients are improving.

Clients expect AI to be used to help identify needs better, so that more personalised products and services can be offered, and so banks can predict the client needs when they switch or take out a new product. This is the time to make a great impression.

The banking provider that a business chooses will depend on the organisational structure of the business itself. An organisation is likely to form a partnership with a bank if that bank can demonstrate their exceptional capabilities and understanding of the business’ strategic goals. Customers tend to be loyal if they believe that their needs are being met by their financial services provider. Therefore, it is important for banks to make sure that their customers are satisfied by their services. This ultimately comes down to the banking provider being well informed about the business, as well as providing outstanding service through their channels.

According to Gartner, there will be more than 20 billion IoT devices by 2020 and as many as 75 billion connected IoT devices by 2025. Unfortunately, the safety and integrity of these devices are still widely ignored, and there are more and more cases of them of being hacked and used as part of a botnet.

“Things that were once the plot for a science fiction movie, such as household appliances being hacked and turned against humanity, now became a reality. IoT hacking can be extremely effective, producing DDoS attacks that can cripple our infrastructure, systems, and way of life,“ says Daniel Markuson, the digital privacy expert at NordVPN. “If you have multiple devices connected to the same network in your home or office, and a hacker gets access to one device, they could break into all of them.”

According to NordVPN’s digital privacy expert, even though it’s hard to believe that a baby monitor or a seemingly simple toy can do significant harm, it’s no longer only computers or smartphones that are at risk of cyberattacks. Take a look at these crazy examples of IoT hacking and vulnerabilities recorded in history:

A thermometer in a lobby aquarium

It always seems that casinos are some of the most secure organizations in the world, but they can be hacked as well. A few years ago, a group of hackers used a rather unconventional method to break into a casino. They managed to access its network via an internet-connected thermometer in an aquarium and extract its high-roller database with all sensitive details.

Parents nightmare: hacked baby monitor

Baby monitors started as simple one-way radio transmitters and evolved into sophisticated Wi-Fi-enabled smart devices with cameras, infrared vision, and other features. However, as everything IoT, those devices can be hacked as well. Late last year, a family from the US experienced a real nightmare. A hacker got into the wireless camera system used to keep an eye on the baby and threatened to kidnap him. This case is not an exception. There are several reported incidents of strangers' voices being heard over baby monitors.

Hackable sex toys

Last year, researchers from a tech firm SEC Consult announced that the private sex life of at least 50,000 users had been exposed by a sex toy ‘Vibratissimo Panty Buster.’ Multiple vulnerabilities put at risk not only the privacy and data but also the physical safety of the owners. All customers’ data was accessible via the internet in such a way that explicit images, chat logs, sexual orientation, email addresses, and passwords were visible in clear text. But it’s not the worst part. The ‘Panty Buster’ toys could be hacked to remotely inflict sexual pleasure on victims without their consent.

A spy in your own home

Earlier this year, CNN managed to access a variety of camera feeds using a search engine for IoT devices Shodan. One of the feeds showed a family in Australia and its daily routine, while other cameras captured a man in Moscow preparing his bed and a woman in Japan feeding her cat. All of them seemed unaware of the fact they could be watched through a camera in their own room. According to CNN, none of the cameras had had security checks and were open to anyone who knew the right address.

Insecure home thermostats

In 2016, hackers left the residents of two apartment buildings in Lappeenranta, Finland in freezing cold for nearly a week by launching a DDoS attack on their environmental control systems via thermostats. Because both the central heating and hot water systems were attacked, the environmental systems were rebooted in their attempt to fight off the attack and got stuck in an endless loop.

Hackable medical devices

In 2017, the US Food and Drug Administration (FDA) confirmed that St. Jude Medical’s implantable cardiac devices could be easily hacked. Such devices are usually used to monitor patients’ heart functions and control heart attacks. However, due to transmitter vulnerabilities, hackers could control shocks, administer incorrect pacing, and deplete the battery. And it’s not the only time when the FDA issued similar warnings. Earlier this year a new alert was issued on the security of Medtronic insulin pumps,  which hackers could remotely access and control.

The spying doll Cayla

In 2017, Germany banned an interactive doll ‘My Friend Cayla’ because it contains a “concealed surveillance device.” According to the researchers, hackers can use an insecure Bluetooth device installed in the toy to listen and talk while a child is playing with it. This interactive doll opens ways for hackers to use its cameras and microphones to see and hear whatever Cayla does. The Cayla companion app also encourages children to share their parents’ names, what schools they go to, and where they live.

Backseat driver of your jeep

Back in 2015, a team of researchers was able to take total control of a Jeep SUV.  By exploiting a firmware update vulnerability, they hijacked the vehicle and made it speed up, slow down, and veer off the road - almost a scene from Fast and Furious. Luckily, this time, it was a team of researchers and not a real hacker. Four years later, we are still dreaming about autonomous cars and but many of the previous vulnerabilities still haven’t been addressed.

How to stay safe?

Internet-connected devices make our lives easier. However, most of them lack the security features that are standard in computers, tablets, and even smartphones. That’s why, according to the digital privacy expert Daniel Markuson, before acquiring a new IoT device and bringing it home, you should always consider whether it really benefits you.

“Of course, it doesn't mean that, if something can be hacked, it will be. Many of these cases are still theoretical, but staying cautious can do harm. If you have a smart device at home or work, read more about it and use network security technologies. Strong passwords and authentication methods reduce the risks as well,” says Daniel Markuson, digital privacy expert at NordVPN.

Below Finance Monthly hears from Adam Rice, VP Product Development, Centage Corporation, who touches on the need to expand budgets and care3fully account for said upgrades.

For many businesses, the third quarter is budget season. It’s a busy time for the finance team, as they meet with department heads and general managers to predict what the coming 18 months will look like for the business. As preoccupied as they are, I think they would be wise to take the time to upgrade to a cloud-based planning platform sooner rather than later. Why? Because in the end they will save themselves time, work more efficiently and achieve better results. Specifically, a cloud-based platform will enable the organization to move to a solid financial plan with a rolling forecast, updated on a monthly basis. And when you think about it, a rolling forecast is far more accurate than a budget created in July 2019 that attempts to paint a picture of what December 2020 will look like.

If changing horses in the middle of the race sounds daunting to you, consider all of the circumstances small to midsize companies face in today’s business environment.

SMBs Need to Step-Up to Global Challenges

SMBs have long been the backbone of the American economy and we count on them for job growth. According to the U.S. Small Business Administration, small businesses employ 58.9 million people, accounting for 47.5% of the country’s total employee workforce.

Technology has fostered competition from all over the globe. Manufacturers are competing with countries where labor costs are low, as are retailers that are now competing head-to-head with ecommerce sites that offer international delivery. For example, the Alibaba Group, which owns AliExpress, earned over $30 billion in sales in a single day in 2018.

This kind of competition means that SMB leadership teams need to make better decisions faster. What is the impact of opening a new sales office in the Northeast, or applying for a loan to expand manufacturing capabilities on the P&L? What happens if we assume 20% sales growth but we only realize 17.5%? Business managers need to see the cause and effects of their decisions on the company’s financial statements - a feat that’s nearly impossible using a spreadsheet.

On the other hand, a cloud-based system allows financial teams to do what-if scenario planning quickly and easily. As with all things cloud-based that include intelligent APIs, it’s simple to connect multiple data sources together and then overlay analytics and data visualization to make smarter decisions.

Streamlined Implementation and Upgrades

SMBs have limited IT resources and they need to be extremely selective as to which platforms to purchase as a result. Investing in a project that ultimately fails can have devastating consequences, potentially threatening a company’s viability.

Cloud-based solutions tackle these challenges in multiple ways. For instance, many offer out-of-the-box workflows for financial reporting, forecasting, scenario validation and so on, which means implementation is streamlined. Upgrades happen automatically, which means IT resources are spared and end users get to automatically take advantage of new features and functionality. This is a critical consideration as many platforms are beginning to add artificial intelligence and machine learning to key tasks, such as compliance.

Scaling is also much easier, as native cloud-based platforms can scale up and down as a business grows or as seasonality affects demand.

Inherent Agility

Cloud-based systems often act like data warehouses, centralizing multiple data sources and tracking a wide variety of KPIs and metrics. This is critical functionality for business managers seeking to connect the dots and assess the cause and effect of their business decisions. And if the data is always on, meaning it’s pushed to the platform automatically, managers have up-to-the-minute insight into the health of the business.

Many platforms come with data visualization tools or dashboards that allow users to slice and dice information in myriad ways. The benefit here is that it allows all managers to view the data in ways that are meaningful to them. For example, the head of sales can monitor the key metrics that they care about with a higher degree of accuracy, and most importantly, drill down into the data to uncover the source of anomalies.

In fact, the data visualization tools allow the financial team to provide data-driven answers to the tough questions that CEOs, boards and leadership teams ask daily.

SMBs are on growth paths; increasing the size of their market share is always a top priority. As the business grows, and as planning becomes more complex, well designed cloud-based platforms can handle the complexity. These platforms let financial teams see into the future, test the impact of multiple scenarios and ultimately make faster decisions with confidence. They’re also far more likely to adapt to evolving business needs and goals. So while it may take a bit of work to transition this budget season, it will be time well spent.

The analysis from the CEO of the deVere Group comes as investors piled into the Bitcoin and other cryptocurrencies this week amid growing trade tensions between the US and China. 

The Chinese renminbi fell to under 7 to the US dollar on Monday – the lowest in more than a decade – igniting drops in stocks and emerging market currencies and driving a rally in government bonds.

Nigel Green, chief executive and founder of deVere Group, notes: “The world’s largest cryptocurrency, Bitcoin, jumped 10% as global stocks were rocked by the devaluation of China’s yuan as the trade war with the US intensifies.

“This is not a coincidence. It reveals that consensus is growing that Bitcoin is becoming a flight-to-safety asset during times of market uncertainty. 

“Bitcoin is currently realising its reputation as a form of digital gold. Up to now, gold has been known as the ultimate safe-haven asset, but Bitcoin  - which shares its key characteristics of being a store of value and scarcity – could potentially dethrone gold in the future as the world becomes increasingly digitalised.”

He continues: “With the Trump administration now officially labelling China a currency manipulator, escalating the tensions between the world’s two largest currencies economies, investors are set to continue to pile in to decentralized, non-sovereign, secure currencies, such as Bitcoin to protect them from the turmoil taking place in traditional markets.

“The legitimate risks posed by the continuing trade dispute, China’s currency devaluation and other geopolitical issues, such as Brexit and its far-reaching associated challenges, will lead an increasing number of institutional and retail investors to diversify their portfolios and hedge against those risks by investing in crypto assets.

“This will drive the price of Bitcoin and other cryptocurrencies higher.  Under the current circumstances, I believe the Bitcoin price could hit $15,000 within weeks.”

The deVere CEO concludes: “Cryptocurrencies are now almost universally regarded as the future of money – but what has become clear this week is that they are increasingly regarded a safe haven in the present.”

One needs to understand the industry before jumping into its business. Many things that look easy on the outside will surprise you when you get to their implementation. You should have a few resources beforehand if you are to start a property development business.

Make Sure You Know the Industry

People say you need money to start a business. Most successful entrepreneurs disagree. They say you need to have skills like no other to start a business, and the investment will come to you. Make sure you are worthy of running a successful business before you worry about finances. Learn everything there is to know about the industry you plan to target. For that, you may have to do a job, work as an assistant, or join a study course. When it comes to property development, you need to understand every corner of it. Start the business only after you are certain that you have explored the entire industry.

Arrange Investment

Once you are confident that you can run the property development business, it’s time to prove it. Your skills will be tested and there will be money on the line. You either have to invest your own finances or get a loan. It’s best if you have your own investment because that way you don’t have to answer to anyone. On the other hand, it won’t be a problem even if you don’t have the finances. As I said, the

investment will come to you if you are skilled. Anyone would agree to invest with you when they know you are not going down. You can get development finance from Property Finance Partners for your business. It is a property finance company that provides real estate raising finance solutions in the UK.

Keep Contact with Suppliers

A professional network is your net worth. You need to have contact with every supplier related to your work. You should also understand every service and product that you will use and their current value in the market. As a property developer, you may need services of builders, electricians, painters, architect, carpenter, plumbers, decorators, and interior designers. Having a reliable relation with these professionals will give you confidence and allow you to meet deadlines with quality work.

Understand Your Target Market

You should have a full understanding of your target audience before investing in a business. You should know who will need your services, how they will approach you, and if there is any space for you in the market. It can be difficult to survive in a market with fierce competition. Likewise, you should also know the right time to penetrate the market and when to take a break. Having an audience persona in your mind will help you better target your potential customers.

Use Digital Marketing

Marketing is important to make an entrance in the industry. While many property developers may underestimate it, digital marketing has helped many new entrepreneurs build their business. Use every marketing tool to get an edge over your competitors. Once you understand your market, targeting potential customer becomes easier.

Digital marketing doesn’t need you to have an office, you only need a website and a few social media profiles. You will reach out to potential customers through these channels. It’s also a great way to enter the market because it lets everyone know that you exist and now offering your services. Portray your skills and unique selling point on the internet. See what your audience is expecting from your industry and provide them an easy solution for that.

Build a Reliable Team

Every businessperson needs a team that he can rely on. The team builds the foundation of a business. If your foundation is strong, you are likely to survive in the market. Property development business doesn’t necessarily need a team if the leader is skilled enough. You will need the expertise of an accounting professional with the knowledge of all legal matters to understand and control all expenses. A project manager can divide your responsibilities and ensure that all development on site is in order. Moreover, you may need someone who understands the field to be on the lookout for opportunities.

Deciding Your Property Sector

A property business developer should know every sector of his industry. He should further understand the requirements of each sector where he wishes to operate. Whichever sector you choose, you will need to follow its every news and update. By specializing in just one sector, you are more likely to dominate it. You will know what, when, and where to buy, sell or rent a property. You will be able to make more sales by telling customers exactly what they want to hear if you focus on just one type of audience.