How Has Technology Really Impacted Banking?
Estimating the size of markets is challenging enough at the best times, but imagine attempting to do this with the global banking sector?
To put this into perspective, the U.S. banking system alone held an estimated $17.4 trillion in assets at the end of 2017, whilst it also generated a staggering net income of $164.8 billion.
Banks are set to become more profitable in the future too, with advanced technology such as artificial intelligence (AI) expected to introduce more than $1 trillion in savings by the year 2030. This highlights the impact that technology is continuing to have on banking, with this relationship growing increasingly intertwined with every passing year.
In this article, we’ll explore this further whilst asking how the most recent innovations are impacting on banking in the digital age.
1. It has Ushered in the Age of Digital and Mobile Banking
Whereas banking used to require standing in queues and liaising with tellers, most transactions are now completed through digital means. In fact, an estimated four out of every 10 UK customers now bank using a mobile app, and this number is set to increase incrementally in the years to come.
So, whether you want to make an instant payment, transfer funds or open a brand new account with a service provider such as Think Money, the quickest and most efficient way of doing this is through digital means.
Technology is also making digital banking increasingly secure, with methods such as 2-step authentication having transformed the space in recent times.
We’re also seeing a significant rise in the use of biometric security methods, including advanced techniques such as fingertip authentication and facial recognition. These options provide the ideal compromise between high security and a seamless customer experience, and this something that remains at the very heart of banking in the digital age.
2. It’s Using AI to Improve the Customer Experience
We touched earlier on AI, and how this will enable banks to make considerable savings and become more profitable in the future.
AI is also having a considerable impact from a consumer perspective, however, especially in terms of the banking experience that they enjoy.
Take the use of chatbots, for example, which can enhance the onboarding process when positioned as helpdesk agents. More specifically, they can answer the most basic and commonly asked questions and anticipate popular requests, enabling customers to resolve their queries as quickly as possible.
AI can also afford bankers a more detailed look at their customers’ behaviours and financial history, making it easier for them to provide real-time insights and offers that offer considerable value.
3. It’s Improved Data Protection in the Banking Sector
In the first half of 2015, it’s estimated that around 400 data breaches took place in the U.S. alone.
This number has fallen in recent times, as banks have identified the core issues that compromise customer details and introduced measures to provide more robust data protection.
Aforementioned biometric and 2-step authentication techniques have helped to secure users’ passwords, for example, whilst phishing scams and malware are also being combatted by 128-bit encryption and higher.
As a customer, you can also take advantage of secure wireless connections to safely access your bank accounts in the modern age, negating the risk posed by public networks and unsecured Wi-Fi hotspots.