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October 2018

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TSB Loses 16000 Customers: Time to Worry About Customer Experience?

30th October 2018
Last week TSB lost around 16,000 customers following a serious IT meltdown. This event serves as a display to how important customer service and customer experience are in the commercial banking sector. In light of TSB’s recent customer service blunder, Jonny Davis, vice-president of global client management partnerships at Fraedom, comments on how banks can […]
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What are CFDs? All You Need to Know

30th October 2018
Whether you are new to financial investing or simply considering an alternative investment angle, you may have seen adverts promoting “CFDs” online. The term stands for contracts for difference – an arrangement between a broker and a financial trader to exchange the difference between the opening price of a contract and the closing price of a […]
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Most Powerful Banking Families of All Time

30th October 2018
In a world of central banks and international monetary funds, it can be difficult to believe that the gargantuan world of finance was once in the hands of a few small and highly influential families. Before the modern financial era, the only groups with access to the power and capital to become banking titans were […]
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How Can SMEs Ensure Continuous Cash Flow from Clients and Customers?

26th October 2018
There’s no doubt that maintaining a continuous cash flow when running a SME is incredibly hard. Here, Catherine Rickett, debt recovery manager at Roythornes Solicitors, shares with Finance Monthly her top tips to keep the cash flowing as an SME business owner. Between recruitment and staff retention, financial outgoings and ensuring the bills are paid […]
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Forex Indicators That All Traders Must Know

25th October 2018
Most seasoned or beginner traders love the challenge of finding the perfect Forex market moment to make their buy or sell move. As fascinating as this search may be, traders know there is no one-size-fits-all recipe to trade the Forex market. In other words, they need to learn and master a wide range of market […]
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Autumn Budget: Is Digital Sales Tax Likely?

25th October 2018
Following the Chancellor’s promise this month to ensure giant technology companies pay a fairer portion of tax, Chris Denning, tax partner at MHA MacIntyre Hudson, argues low tax rates for multinationals are a key fiscal tool to encourage investment into the UK. We’ll have to see how this pans out in the autumn budget next […]
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Economic Pain: With More on the Way, Say Investors

24th October 2018
Assetz Capital investors are predicting the worst economic quarter of the year, according to the Q3 Investor Barometer. Last quarter, the peer-to-peer lending platform surveyed its 29,000-strong investor base. When asked ‘how will the economic situation impact you in the next three months’, only 9% thought it would be positive, while 40% thought it would […]
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The Financial Job Market: London Vs New York

24th October 2018
Earlier this month Z/Yen published their global financial centres index which stated that for the first time in 15 years, New York has overtaken London as the world’s top financial centre. The report focused on a number of factors including infrastructure and reputation and was combined with a survey to show the most attractive financial cities. To […]
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Poor Data Understanding in FS Is Hampering Efforts to Drive a Positive Customer Experience

23rd October 2018
In today’s digital world, data is a vital asset that gives organisations the ability to uncover valuable insights about customer behaviour, which ultimately provides businesses with a competitive edge. However, new research commissioned by managed services provider Claranet has revealed that UK financial services organisations are struggling to capitalise on the vast amounts of customer […]
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FS Firms Admit Spending Almost One Million Pounds on Failed or Cancelled Projects

23rd October 2018
For almost three quarters (73%) of financials services leaders, customers are the main driving force behind their company’s digital transformation, however fear of failure is holding back the implementation of digital projects, with almost three quarters of financials services leaders put off by the costs of failed projects. This comes as no surprise, as seven-in-10 […]
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How to Prepare for the Next Global Recession

22nd October 2018
A decade after the global recession, the world’s economy is vulnerable again. Ryan Avent, our economics columnist, considers how the next recession might happen—and what governments can do about it.
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When the Infallible Becomes Fallible: Keeping Customer Payment Information Safe

22nd October 2018
As payment methods become more seamless to cater for consumers who demand a quick and easy user experience, concerns around protection of payment details have been mounting. Here Finance Monthly hears from James Romer, Chief Security Architect for SecureAuth, on the ins and outs of customer payment information, how it’s controlled and the potentials for […]
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Finance Monthly is a comprehensive website tailored for individuals seeking insights into the world of consumer finance and money management. It offers news, commentary, and in-depth analysis on topics crucial to personal financial management and decision-making. Whether you're interested in budgeting, investing, or understanding market trends, Finance Monthly provides valuable information to help you navigate the financial aspects of everyday life.
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