Customer satisfaction isn’t something that resonates when we think about insurance companies, so what are they getting wrong? Karen Wheeler, Country Manager and Vice-President of Affinion UK, here presents for Finance Monthly 4 ways insurers can improve customer fulfilment. The insurance industry didn’t have much cause for celebration when the Institute of Customer Satisfaction released […]
Following a 66% share drop, hundreds of thousands of families that lend off Provident Financial have been placed in limbo, as the firm collapses due to a glitch. According to reports, a software bug made it impossible for Provident Financial, a blue-chip FTSE 100 company, to collect debts from clients. This resulted in a 66% […]
Mortgage sales for the UK decreased by £1.8 billion in July, down 10.8% on the previous month, according to Equifax Touchstone analysis of the intermediary marketplace. Buy-to-let figures were resistant to the general decline, down by just 0.2% (£3.9 million) to £2.6 billion, while residential sales dropped by 12.8% (£1.8 billion) to £12.2 billion. Overall, […]
Late payments are an even bigger challenge for those medium-sized companies, with 94% of businesses employing over 50 people reporting that the issue is causing cashflow problems for them. This is according to new figures from Ultimate Finance. In partnership with BDRC Continental, Ultimate Finance conducted research into the impact of late payments on the […]
Card fraud has increased 19% year on year, according to The Nilson Report, accounting for losses of around $16.3 billion, in 2015. France has seen an 8.9% increase in card fraud and the US, which has the largest fraud/loss ratio, currently accounts for 47.3% of the world’s payment card fraud losses. The threat to banking is at least […]
Bermuda has won world approval of its tax information exchange practices with other jurisdictions. A global body said this week that those practices comply with international standards. Premier and Minister of Finance the Hon. David Burt JP MP responded to the announcement by thanking Bermuda government officials who have worked hard to make this a […]
For years, French wine was considered to be the best wine in the world, while its Californian equivalents were neglected outside of the US; until a high-profile blind tasting transformed the industry. The year was 1976 and the city was Paris. Wine experts gathered for a blind tasting, now known as the Judgement of Paris, […]
Greg Cox is the CEO and co-founder of Quint Group – an award-winning FinTech company with headquarters in Macclesfield, Cheshire which also has operations in London, America, Poland, South Africa, China and Australia. Here Greg tells us more about the FinTech giant’s beginnings and triumphs, as well as his role in achieving all of this. […]
August 9th marked precisely a decade since the start of the financial crisis. On that date in 2007, BNP Paribas was the first major bank to acknowledge the risk of exposure to the sub-prime mortgage market when it announced that it was terminating activity in three hedge funds that specialised in US mortgage debt. Inevitably, […]
By Paul Aylott, Partner and Head of the Valuation & Lease Advisory Division at Glenny LLP The property investment landscape is changing. According to studies, the number of buy-to-let landlords turning towards commercial property investment has grown by 200% over the last three years, with investors moving away from residential property and looking to commercial […]
The Bitcoin (BTC), the first and original cryptocurrency worldwide, has been very volatile and seen incredible ups, with some downs, over the past few years. Last week saw its value fall once again, following days of gains, and after recently splitting to Bitcoin and Bitcoin Cash (BCC). Nonetheless, 1 Bitcoin is equal to approximately $3907.82 […]
Like most industries at the moment, the financial sector is experiencing vast change, and fresh legislation is coming into play to adjust to the shifting economic landscape and its demands. For financial services and payment services providers (PSPs) operating in the online banking arena, this will raise some concerns. The Second Payment Services Directive (PSD2) […]
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