With more time on their hands during the pandemic due to staycations and working from home, a growing number of investors have been downloading investor trading apps and trying their luck at investing in equity markets and other online assets for the first time. But have they fully considered their options?
According to customer insight and market research collected by artificial intelligence, banks have made several crucial missteps in providing for their customers during the pandemic.
Worldwide, cash transactions are slowly declining. Since the emergence of the COVID-19 pandemic, there has been an unprecedented shift in consumer behaviour which has accelerated the move towards a cashless society.
The banking industry is changing at rapid speed, due to economic uncertainties, increased customer expectation and the ever-evolving competitive landscape – not to mention the changes that everyone has experienced this year.
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