The Claven Group Ltd is one of the UK’s largest suppliers of field agent services to the financial services industry. Owning brands such as PSP, Fieldcall and DMS, they are well known in the arrears and collections arena, as well as, increasingly in recent years, other complementary markets such as insurance claim verification. With COVID-19 creating challenges for us all, we caught up with Andy Fowler to see how a specialist in the face-to-face home visits business is faring in these tough times.
The merging of technology with industry names has become very common. Today, the ‘tech’ suffix is combined with terms such as healthcare (HealthTech), property (PropTech) and education (EdTech) to form words that are entering into our everyday lexicon.
To hear about a company which has benefited from COVID-19 and the need for remote working, we reached out to Galina Goduhina, Commercial Director at ONLYOFFICE – a software office suite which features online document editors, a platform for document management, corporate communication, mail and project management tools.
As the UK enters a recession for the first time in 11 years, undoubtedly, the need for companies to cut overheads will only grow, so will sustainability programs be the first to go?
Whole sectors of the global economy remain shuttered, commerce is hostage to infection outbreaks, businesses face unprecedented solvency problems, while unemployment is set to explode. Global supply chains remain fractured. Consumption could plummet. Government deficits are expanding at a record pace to finance bailouts, support, furloughs and rescues. The outlook has never looked so dire, yet stock markets have risen to record levels, apparently ignoring the single most sudden, profound and destabilising shock in economic history.
With COVID-19 settling in to become the next part of our future, many are coming to the realisation that ‘it may never go away’ – similar to the “just for a night stay-over” which turns into “just a few more months please!”.
As financial services become increasingly digitalised, banks must provide a winning customer experience to survive. This is only possible through a sound data strategy.
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