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Shaping the Future of Customer Communications in the Financial Sector

2nd March 2020
As financial institutions are being driven forward through digital transformation and ever-evolving customer expectations, they must be careful to not lose sight of the fundamental value and critical need for timely and meaningful communications with customers. Dimitrios Kyprianou explores how modern customer communications management (CCM) systems can enable regulated businesses to keep pace with those demands.
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Staying Ahead of the Competition Relies on Investing in Financial Innovation

3rd February 2020
Financial services organisations across the UK have undergone incredible changes. In the last years, we’ve witnessed an incredible pace at which new technology has positively transformed business processes, and the impact this had on how the industry interacts with consumers is tremendous.
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The Evolution of Financial Crime Solutions

31st January 2020
Entering a brave new world.
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Could Blockchain Make the Financial Services Sector Irrelevant?

30th January 2020
Business 5.0 expert John Straw recently suggested that the emergence of blockchain would make the City of London irrelevant, which in turn would take away valuable personal and corporate taxes.
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What Do the Next 10 Years of Investment Look Like?

14th January 2020
Looking over the past 10 years of financial change, and with a view towards the next 10 years, what might investment look like moving forward?
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The Financial World Will Be Completely Reliant on Big Data Within 5 Years

23rd December 2019
Almost two-thirds (64%) of CFOs expect that within the next five years the financial world will no longer be able to operate without big data, however, 13% of CFOs think this is already the case. Currently, financial directors are mainly using big data to make well-informed decisions (54%), to make predictive analyses (41%) and to analyse large, unstructured databases (29%). Almost one-fifth of CFOs (18%) do not use big data at all, according to the results of the 2019 FinTech Barometer, an annual survey conducted by order-to-cash specialist Onguard.
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TurnKey Lender: How AI Will Impact the Lending Industry

23rd December 2019
We are on the brink of a transformation in the lending and financial industries as we head into 2020.
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20 FinTechs to Watch in 2020

5th December 2019
The FinTech sector is booming and it has continued growing at an unprecedented rate in the past few years. From crowdfunding to mobile payments and money transfer services, FinTech is revolutionising how businesses and consumers handle financial transactions and it will continue to do so in the new year.
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A Tale of Two Cities: Starting from Digital vs. Transforming to Digital

29th November 2019
Customer engagement isn't what it used to be in the financial services industry. To quote Bob Dylan: 'The times they are a-changin'. In the digital era, consumer behaviour, attitudes and their channel preferences through which they interact with brands are all evolving to reflect a growing reliance on digital technologies.
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Apple Card: How to Eliminate Sexism from Banking Algorithms

19th November 2019
A number of tweets earlier this week from some disgruntled customers revealed accusations that the Apple Card credit card managed by Goldman Sachs offered different credit limits for men and women with similar circumstances and backgrounds.
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The Consumerisation of Payroll: How Do We Adapt?

23rd October 2019
Although change can be intimidating, the consumerisation of payroll – the adoption of consumer expectations and standards within payroll – should be seen as an opportunity to improve the employee experience.
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