Stay on top of your Credit card payments and avoid debt.

By using an app or online platform to track your business expenses you could save time and money in your business. In 2024 there are many apps to choose from, however make sure it is one you can trust. Why not trying an app for your personal finances too? Stay on top of your money to have stress- free finances.

Below are rated apps to give you seamless financial support and give you freedom to focus other aspects of your business.

As the higher cost of living has continued to stretch household budgets, the flexibility for consumers of buy now pay later (BNPL) deals has become increasingly attractive.

Recent research carried out by the Financial Conduct Authority (FCA) last October,  found that around 27% of UK adults has turned to BNPL in the six months to January last year.

This was a significant 17% higher than for the 12 month up to May 2022.

If you are looking to buy an item using BNPL there are plenty of issues to consider,  alongside potential pitfalls over failing to make  payments.

It’s also important to remember that BNPL is a way of borrowing so its best to ensure that you have a repayment plan in place.

The pros of BNPL deals

The one obvious benefit of BNPL services is that buying any priced item is more manageable, as payments can be spread out into smaller amounts.

Payments are allowed over the course of weeks or even months depending on the terms and conditions from a BNPL provider.

For example with Klarna you can pay for your item in three instalments, where the first payment is made at the point of purchase, with the outstanding instalments to be made every 30 days.

Typically any purchase that is made through BNPL is interest free, so zero per cent financing is a draw.

Increasingly consumers are also able to use BNPL services in store as well as online if a  retailer is signed up to a BNPL provider in the same way that you are, details such as email addresses and phone numbers would need to be provided to confirm payment.

While it is probable that a credit check will be performed when applying for BNPL, it is not likely to be a rigorous assessment of your finances and will nor be viewed by other lenders.

The cons of BNPL deals

Of course there are downsides to this and make sure that you do not believe that this is easy money and any debt will have to be paid back, as the credit checks are softer you may be approved for BNPL without being able to afford it.

Yet some BNPL providers do go the full distance and proceed with a full examination of your finances, this can potentially lead to your credit score being damaged if for example a deadline payment is missed if it cannot be covered.

The lack of regulation over the BNPL sector is a concern, and its important to be  aware that any agreement that lasts a shorter period than 12 months is not regulated by the FCA.

This means that if there area any disputes over unfair treatment then there is no consumer protection in place.

If you make a BNPL payment with a credit card it means that you are not covered by section 75, which allows you to ask for a refund if there is a problem with an item that costs between £100 and 330,000 where you have paid by credit card.

What happens if you miss payments?

A penalty fee can be charged if repayments are missed, where potentially debt collections agencies can be called in, depending on the approach from a BNPL provider.

Some providers may try and work out an alternative repayment schedule, such as rolling on a payment over to the next instalment deadline.

That is why it is so important to fully check what the penalties are from providers.

Klarna will try on two occasions to take the first payment, if it cannot be covered it will be pushed back to over to the second instalment.

If after two more attempts on the second payment that the costs still cannot be met, then it will be rolled on to the final payment.

At that point if the payments can’t be made then the debt collection agency is called in.

There is also a risk of being banned from using Klarna if payments are missed.

Clearpay say that late fees will be charged, but late payments will also be capped to help people recover and get back on track.

While Laybuy will take a considered approach where the circumstances over late payments will be taken into account, and look to find a solution by determining what payments can be made in the meantime.

If the situation continues for an unspecified period of time, then debt agencies are brought in.

More positively Paypal have a Buy now and Pay in 3 offer to consumers, and it makes it clear that there are no late fees involved if payments are missed.

We have recently seen lenders hike up the prices for mortgage funds causing millions of people a much higher rate on their mortgage bills with some at a staggering 7%.

The BBC informs us that banks such as HSBC, NatWest and Virgin Money are all increasing the cost of new deals.

Why are mortgage interest rates rising?

Interest rates continually change to help control inflation and ease the cost-of-living crisis.

The Bank of England sets the base rate, currently at 5.25% which is what it costs lenders to borrow the money to then lend out to customers.

If inflation is going up then interest rates will often follow to try and dissuade people from spending and lowering the demand.

Does this affect you?

If your mortgage term is set to expire this year then the higher rates could affect you when you remortgage. An estimated 1.6 million deals will expire in 2024, according to Banking Trade Body UK Finance and these will be affected by the change in interest rates.

Those on a fixed rate mortgage will not be affected as the rate was agreed at the beginning of the term and remains the same throughout.

If you are on a Tracker or standard variable mortgage then your monthly payments could rise substantially.

Find out What the Different Types of Mortgages are.

Ofgem has announced that from April 2024 the energy price cap is going to be reduced to £1,690 per year for a typical household. This will be £238 lower than the cap they set in January 2024 which was, £1928.

The price cap is the maximum amount energy suppliers are able to charge for each unit of energy.

Are you covered by the price cap?

You will be covered if you pay by, Direct debit, Standard credit, repayment meter and Economy 7 Meter.

The price cap covers 29 million households in England, Wales and Scotland stated by the BBC.

The price cap is based on a typical household which pays their bills by direct debit using gas and electricity. However, If you pay every three months by cash and cheque the price cap falling will not affect you and you will be charged more in April 2024.

How Long will this Price cap last?

Every three months Ofgem reviews the price cap and so in June 2024 the price cap could alter again.

Analysts at Cornwall Insight predict the price cap will see a small fall in July and then increase in October

Ofgem

This is the energy regulator for Great Britain which works to uphold energy regulations. They review the situation every three months and set price caps which energy suppliers must follow.

Why Capgemini partnered with American Express to create a single payment solution for its T&E spend worldwide

As a global leader, Capgemini delivers greater efficiency and operational excellence for its partners by harnessing the power and value of technology. For over 10 years, Capgemini has partnered with American Express to leverage a single payments solution that tackles all its business travel and expense (T&E) spend globally.

“Relevance, speed and fluidity are essential to us,” says Emmanuel Erba, Group Chief Procurement Officer at Capgemini. “They are the essence of our business, and a single payment solution helps us achieve these, making it easier for our teams across the globe to partner with our clients and keep us agile.”

As a global business working with clients across different industries, often on major technology and transformation projects that span many months or even years, the potential for financial complexity is huge. “Our business is one of scale, which risks creating fragmentation, friction, inefficiency and a lack of transparency. Wherever possible, we need to overcome this and create a better experience.”

With over 15,000 suppliers, there is a huge complexity of goods and services being delivered. Whether internal or external spend, achieving harmony between the business and its suppliers is vital to the smooth and successful performance of Capgemini – especially when it comes to day-to-day business T&E spend which represents hundreds of thousands of transactions. Equally, Capgemini’s financial team must ensure spending happens within its set policy and must find a way to manage a highly fragmented group of indirect suppliers.

A single payment solution was key to tackling this problem – offering Capgemini a single point of aggregation and consolidation for this typically low value, high volume spend, often undertaken through one-off suppliers.

“The solution makes it easier both in terms of transparency and traceability. Our aim is to digitise as many of the transactional activities that take place as possible, and ultimately enable the transparency that is needed to review what we spend in real time, as well as bringing simplicity for our people.”

Capgemini chose American Express to create the best possible experience for its workforce and to help it manage reconciliation and reimbursement easily and efficiently. Today, it drives T&E spend through more than 66,000 American Express® Cards in use across the world.

“We combine Amex with our expense management platform, which fully digitises the capture and reimbursement flow, giving us a real-time view over our external T&E spend.”

As well as the benefits for security and control, the American Express payment solution also provides Capgemini’s people with an enhanced experience. “When an employee books a trip or makes a purchase, the process is fully aligned and directly billed to the American Express Card of the employee.”

For the business’ finance and admin teams, the Corporate Card solution has clear benefits around reducing admin and time-consuming processes. But American Express delivers more than just a payment solution. “Amex have a broad view of the market and are always bringing to the table opportunities for us to streamline spend that we are not yet taking advantage of. These add tremendous value.”

Looking ahead, the partnership looks set to go from strength to strength, including increasing use of American Express’ virtual payment tool, which offers a user-friendly digital payment solution for small B2B value purchases without the need for a Card.

“At Capgemini, we are focussed on enabling the future that we all want. And for us, this is about making T&E transactions swift and easy, but also controlled, so our teams can focus on supporting our people and our clients and not admin.”

Sponsored content provided by American Express

With digitalisation rapidly progressing and affecting every aspect of our lives – from the way we play to the way we pay – eCash levels the playing field for cash payers.

Much of society is becoming increasingly cashless, with the volume of cashless payments globally expected to rise by 80% between now and 2025. But it’s vital to remember that underbanked and unbanked communities don’t have the luxury of bidding farewell to physical currency. Many people around the world simply don’t have access to a bank account or a debit or credit card.

By digitalising cash, we can offer marginalised, cash-reliant communities access to online payments and enable them to participate in the world of eCommerce and digital financial transactions. It also allows security seekers to pay in cash and avoid having to provide personal financial data online.

In fact, according to our latest Lost in Transaction research study, which examines changing payment habits and preferences, 52% of consumers globally reported that they don’t feel comfortable sharing their financial details online. And 68% said they prefer using payment methods that don’t require them to share their financial details when paying.

Digitalising cash for online transactions

eCash, which enables cash to be used for online transactions, provides access to the digital world to cash payers and security seekers. Popular examples include the prepaid solution paysafecard as well as the post-paid barcode solution Paysafecash.

Paysafecard comes as a voucher with a 16-digit code that can be purchased in various denominations at petrol stations, supermarkets and convenience stores. The balance can then be redeemed by entering the code at the online checkout. This solution is particularly popular in the world of online entertainment and includes a spending control aspect that appeals to consumers as they can only spend the amount they have previously purchased with cash.

Paysafecash payments are made by generating a barcode during the online checkout, which can then be scanned and paid for in person at a nearby payment point. This solution has become increasingly popular for online transactions such as rent and bill payments, loan repayments, cash deposits into wallet-based financial services as well as a cash-in/cash-out solution for banking.

Paying for essential services in cash

When it comes to rent, utilities, loans and countless other essential services, cash is still the most available and most immediate payment method for unbanked and underbanked communities.

While many are revelling in how online payment platforms have simplified the process, this same proposition presents a huge hurdle for typically low-income groups who must find a way to pay for these services using cash funds without the luxury of a simple bank transfer or credit card.

eCash can facilitate this process, boosting financial inclusion and reducing missed payments. It allows cash-reliant communities to enjoy all the benefits of paying for services online without having to become banked. They can simply select “cash” as a payment option on the checkout page, generate a barcode and settle the amount in cash at a nearby payment point.

Bridging the gap between cash and banking

There are a number or reasons why people remain unbanked or underbanked and the high cost of traditional banking has certainly played a major role. While digital banks pose an attractive solution in terms of being less cost-intensive, they are still out of reach for anyone who relies heavily on cash.

Implementing eCash helps bridge that gap. It makes digital banking more accessible for cash-reliant consumers, providing them with an easy solution to cash-fund their accounts. Similar to choosing cash as a payment method during checkout, in this case, a barcode for a cash deposit can be generated in the digital bank’s mobile app. The barcode is then scanned at a payment point, the consumer pays the balance in cash and the amount gets credited to their digital bank account.

This also works for other financial service providers that utilise eCash for cash-funding their accounts, providing users access to any number of app-based budgeting and money management tools, setting up savings pots, or transferring money easily to friends right from their phone.

Beyond digital banking, eCash can also enable greater access to cash services in partnership with traditional banks. With bank branches closing and the availability of cashpoints decreasing, eCash payment points at participating retail locations can also be used to withdraw money. To do so, users would follow the steps above, generating a barcode in the banking app for the desired amount.

Paying with cash online

Taking it a step further, eCash doesn’t need to be limited to merchants and service providers who have integrated it as a payment solution. In combination with digital wallets like Skrill and NETELLER, eCash can open the door to online shopping in general.

Users can simply choose paysafecard or Paysafecash to deposit money into either of these digital wallets. This, in turn, allows consumers to use their cash funds with merchants that have integrated Skrill or NETELLER. They can also use prepaid credit cards available through these digital wallets to make payments literally anywhere.

Making progress inclusive

While there is no stopping digitalisation, it doesn’t have to go hand in hand with financial exclusion or remove cash from the payment mix. eCash is a powerful tool to mitigate the challenges of an increasingly cashless world, providing those who continue to rely on cash the ability to pay online for anything from online shopping to essential services.

Emerging markets and simplifying cross-border trade

Many businesses are looking to trade with customers in new, fast-growing and emerging markets to become less dependent on domestic markets that have either met full potential growth, are stagnant or are in decline.

As such, cross-border transactions are growing fast, with global transactions increasing from $29 trillion in 2019 to $39 trillion in 2022. Underpinning this surge were factors like global trade improvements, cross-border B2C payments, growth in online businesses and borderless e-commerce.

As an outcome, and to compete in the global marketplace, businesses around the world are turning to their banks and fintech partners for faster, securer and more transparent payment solutions.

Online payments allow merchants and consumers to conduct cross-border trade in goods in which they have a comparative advantage. At the click of a button, people can purchase products and services from across the world. In 2021, 2.14 billion people – almost a third of the world’s population – bought goods and services online. Another survey found that in the European Union (EU), 74% of internet users had shopped online.

Transactions in a global digital marketplace across countries depend on sellers and purchasers using compatible payment systems. In many parts of the world, this is tricky. Europe, for example, has differences in payment preferences across member states and is partly the inspiration behind a Single European Payments Area (SEPA) – whereby customers can make cashless payments via credit transfer and direct debit anywhere in the EU and in many non-EU countries, including the UK.

Here, using alternative payment systems designed to be compatible with widely used payment methods, like PayPal, improve interoperability and alleviate some of these issues.

Facilitating SME growth

Small and medium enterprises (SMEs) are as central to economic growth and employment as they are to innovation.

Access to more traditional online payments can be difficult for unproven enterprises, so alternative payment systems have emerged as the solution for many. In providing a single easy payment mechanism, merchants can circumvent banks and card companies and instead engage with a single service provider and ensure customers can have their preferred payment method – whether a debit or credit card, bank account or other.

According to the European Commission’s Annual Report on European SMEs 2021/22, SMEs constituted about 99.8% of all European enterprises and contributed about 65% of overall employment, highlighting their economic importance. Alternative online payments support the growth and further expansion of SMEs online, enabling them to enter new and emerging markets by harnessing online trade – and supporting the domestic economy.

Without access to alternative payment methods, many SMEs would be without the support to trade globally.

Artificial intelligence (AI) and Software-as-a-service (SaaS) expansion

AI has supported many enterprises’ efforts to bring in new revenue streams. Now, digital payment systems are increasingly looking to harness its possibilities. It can be applied to help with data storage capabilities, predictive models, and user experience and empowerment.

It can also support compliance, fraud detection, and cybersecurity. To protect a user’s financial security, AI-powered algorithms can analyse payments and transactions, gather data from different online payments and transactions, learn the patterns from former fraud cases, and determine a pass or fail verdict in near real-time.

AI minimises fraud for complex, high-volume transactions and human error in flagging suspicious transactions and will significantly impact the overall fraud resistance of digital payment systems. It can also be used by businesses to determine how best to pay suppliers or enhance customer service and expand market research.

With a talent shortage and a limited pool of graduates with specialist data skills impacting the ability of businesses to see through their digital transformation projects – AI can help here too. Taking on repetitive and time-consuming tasks so employees are free to handle more complex tasks where a human touch is needed.

Steered by the talent and skills conundrum, SaaS is of growing relevance for many businesses. Finding data engineers to build workflows and a skilled team to operate and manage the platforms the business uses is critical. As such, SaaS is becoming more appealing for businesses so that the only focus for business leaders is using the service while leaving the configuration, optimisation, fine-tuning, and performance management in the hands of an expert.

Digital adoption and its paperless, task-automated systems bring more environmentally friendly business practices. Today, customers, staff, and investors judge businesses by their approach to sustainability and make decisions based on environmental, social, and governance (ESG) criteria. As a result, every organisation must have a strategy with corporate social responsibility (CSR) measures at its core.

Sustainability

Digital adoption and its paperless, task-automated systems bring more environmentally friendly business practices. Today, customers, staff, and investors judge businesses by their approach to sustainability and make decisions based on environmental, social, and governance (ESG) criteria. As a result, every organisation must have a strategy with corporate social responsibility (CSR) measures at its core.

All industries are looking to adopt greener practices, and fintech and financial services providers are no exception. As with most sectors, banks and financial services providers rely increasingly on data centres. With greater scrutiny on sustainability, there’s a growing appetite for data centres that use sustainable energy. And the supply is there, with some even sporting carbon-negative credentials and the ability to provide energy back to the grid to support during spikes in demand.

The expectation for sustainable measures remains high for all businesses both front of house and behind the operational scenes – any organisations showcasing their CSR role in the market, and supporting sustainable initiatives and practices, will need to be authentic. Get it right and it could also contribute to attracting talent as you expand.

Powering growth in global markets for prosperity

Global payments make cross-border trade possible – opening businesses to emerging markets and facilitating SME growth, the backbone of a domestic economy. Having a provider with the right expertise in the regions you want to operate is critical to unlocking new markets. Complemented with AI to improve and streamline operations and SaaS expansion to help with the global skills shortage, even small businesses have the opportunity to bring in international custom.

The next few years will be rough for many businesses, but understanding past and present trends can help explain how best to weather them. And with this knowledge, you’ll be well placed to put your business in a position where, come the end of the recession, it’s ready to take advantage of the following stability.

The cost of doing business is already rising – and we expect this to continue into 2023 as businesses enter a period of consolidation and cost-cutting to combat rising inflation and expenses. In tandem, the customer base will shrink as spending is scaled back.

Planning for this uncertainty is not easy. But as we step into the next year, agility will be key. Those that are able to react and adapt to new challenges and create a sustainable economic model for growth will be best equipped to survive. Crucially, taking advantage of the fintech and payments industry to maximise efficiency, cut costs and navigate changing regulations will be highly beneficial in creating a competitive edge.

Here are my predictions on how businesses will benefit from payment innovation and expertise in 2023 to combat economic uncertainty:

1. Cost-cutting efforts will push business towards payment solutions that facilitate speed of delivery and overall efficiency.

Inflation is the silent killer of businesses and personal wealth. That is why heading into 2023, in this period of economic volatility, businesses will be forced to take a step back and consider how they combat fluctuating costs while streamlining operations and responding to customer demand for reliability and speed of delivery.

We’ve already seen the Bank of England’s efforts to support businesses by raising interest rates, but next year, businesses will look towards the payments industry for more help. So much so, that businesses will increasingly adopt modern payment tools to build speed and efficiency into cross-border products and services – helping to manage liquidity with instant settlement, keep customers happy, unlock new revenue streams and offset inflationary pressures. By increasing the speed of cross-border products and services, businesses can ensure they reliably pay and get paid in real-time, every time.

Fundamentally, those who can modernise their processes successfully will be better equipped to survive this uncertain time with stable and reliable finances.

2. Payment provider innovation will allow businesses to accelerate their global ambitions.

Many, if not all, businesses aspire to operate globally – taking advantage of talent, market appetite, and regulatory opportunities around the world. However, international expansion is often part of the long-term roadmap – a goal that follows funding, momentum objectives, or customer acquisition.

But today’s economic challenges will see businesses accelerate these global ambitions in the relentless pursuit of growth. Opportunities to expand their customer base and drive new revenue streams become harder to ignore when combatting inflationary challenges and squeezed budgets.

As businesses adopt this global mindset, they will increasingly lean on payment providers as a reliable and flexible financial bridge into these new markets. With this support, businesses of all sizes will feel equal to larger enterprises, both in terms of resources and market opportunities. Unlike ever before, they will be able to leverage the same payment infrastructure to receive and send money in local currencies, at low exchange rates and in real-time. In turn, this will build trust with new markets and mitigate the effects of economic uncertainty.  

3. As regulatory challenges persist, businesses will look for partners to remove the headache. 

In 2023, businesses will become increasingly attuned to the complexity of changing global regulations. It’s here that payment providers will play a key role in removing compliance as a hurdle to international growth, customer acquisition or revenue generation.

Fundamentally, leaders want to spend their time focused on business growth, product development and customer experience. And so, managing different regulatory environments can quickly become burdensome and costly. Many do not factor into their roadmap that each market may require a new license to move money or different compliance standards for onboarding customers and verifying identities.

As being compliant and adhering to regulations is of utmost importance, it can ultimately draw attention away from more strategic endeavours that lead to growth. This means that as budgets are squeezed in 2023, businesses will want to ensure time and resources are spent on what will help, not hinder, the bottom line. The right payments partner will remove this headache, managing global regulatory compliance needs and requirements in real-time, so crucial resources and budgets are available to be allocated to growth.

Final words

Navigating uncertainty next year will require a considered approach. Businesses will need to consolidate both to drive efficiency gains but also to hone in on the most productive parts of the business. For many, payments industry innovation and technology will be key differentiator in mitigating economic uncertainty. The need to streamline the business, facilitate speed and reliability in payments and remain regulatory compliant under new frameworks will all push businesses toward payment providers. It’ll be these partnerships that will help businesses unlock growth opportunities and offset 2023’s cost pressures.

As shoppers redefine the traditional shopping experience with more shoppers than ever checking out online and in-app, it’s never been more difficult to predict where your consumer is going to head to the checkout. For example, shoppers may initially see a product that they love in-store, then add that product to their online basket, abandon the cart and then revisit the purchase after seeing an ad on social media the next month. 

There’s no longer a one-size-fits-all approach to product purchasing. Different consumers purchase products in different ways and as such, have different expectations around the shopping experience– both in-store and online. To convert sales, luxury brands need to meet and surpass these expectations, particularly when it comes to payments. 

Seamless payments drive luxury purchases, particularly when it comes to overseas growth and younger shoppers. So, here’s how luxury brands can create a luxury payments ecosystem to amplify business models, unify the customer experience and drive sales. 

Seamless sales

When paying for a premium product, consumers expect a premium experience. In-store, that experience might include getting a fancy product bag or a glass of fizz when browsing the store. Whereas online, creating that feeling of luxury is slightly more difficult – with payments playing a bigger role than you’d think.

The checkout process should be seamless and quick and anything else becomes a barrier to conversion and may cause luxury shoppers to abandon their carts. An example of this could be complicated authentication checks and slow server response times.

Fraud

Another key element of the online customer experience is the mitigation of fraud.  With more money on the line for consumers, brands that don’t embed double-shield protection, rules and criteria into their payment processes, risk not only the sale but the customers' overall brand loyalty – one of the key drivers for sales in luxury.

Historically, luxury brands have worked hard to address payment friction. Many brands have entered partnerships with a variety of payment methods, for example, Klarna, to offer customers a premium, seamless and simple, purchase experience.

The problem with this is time. The reconciliation of collecting each partner's bespoke payment data (i.e., sales volumes, VAT, purchaser demographics) and then bringing that data together in a meaningful way, is a significant undertaking taking a huge amount of capacity. One that many businesses will, mistakenly, skip when revenue is flowing in.

A bespoke shopper experience 

To create a bespoke shopping experience aligned with the target audience, retailers need to first understand their customer: where in the world they’re based, how they like to shop, their payment preferences, the time of day when they are most likely to make a sale. To easily capture these insights, brands should partner with a merchant acquirer that offers a dashboard of data. The dashboard should provide live insights which instantly allow businesses to identify trends, fraudulent patterns and customers' payment preferences. Leveraging these insights, brands can go on to create the perfect personalised payment experience.

Again, the most important thing for luxury shoppers is a smooth shopping experience, regardless of the brand touchpoint. Whether the consumer is shopping on their mobile, tablet, or in-store via a virtual check-out, the process needs to be consistent and quick.

An easy solution to streamline the process across all digital platforms is securely saving card details. After the first purchase, the customer’s card can be immediately tokenised, protecting them from unauthorised access and fraud. Once stored on file, the card can be used for one-click payments, enabling customers to check out in moments, rather than minutes. The payment process becomes premium and the bespoke shopping experience is improved.

In addition, it’s important to align the payment options available to the wants and needs of the consumer. From open banking to buy now pay later, the diversification of payment methods is allowing brands to target an entirely new consumer.

For example, a luxury retail brand targeting Gen Z and Millennial shoppers may look to offer Buy Now Pay Later (BNPL) at checkout. With BNPL, luxury products have become more accessible to those who want to purchase the products they love while paying in a way which works for them. Consumers can finance their purchases in part and pay off the remaining balance instalments giving them better control over their money. When targeting more established consumers, brands might look to offer other well-known and trusted forms of payment like traditional debit cards.  The point is the target audience has huge implications on the payment method and retailers need to know their customer, to know what payments to offer.

Payments for innovation and expansion

Luxury retailers are often at the front of innovation. From Gucci and Louis Vuitton being among the first to have a presence in the Metaverse to redefined high street shopping experiences by providing digital hanging room backdrops, luxury continues to spearhead the retail sector into new horizons. Yet, many brands often overlook the role that payments play in innovation and expansions.

When looking to expand operations overseas, one of the most crucial steps is the ability to receive and send money in different currencies. Merchant acquirers are enabling brands to make cross-border payments simple and seamless, aligning the payment types to the preferences in that market. Overseas, payment options massively vary and it’s important again, to offer payment options aligned to your customers.

Getting payments right holds huge opportunities for building a brand and the most vulnerable part of a brand's interaction with the customers is the checkout. A solid, safe and seamless payment experience leaves the customer with an impression of trustworthiness, whereas a bad payment experience will prevent a shopper from returning, despite the products.

Finally on innovation, when leveraged strategically, payments can be optimised to improve credit card processing, increasing revenue. With the cost of living rising, financial margins are set to become significantly tighter for businesses of all sizes in all sectors. Streamlining back-end payments processes hold huge revenue opportunities for businesses – preventing fraud and saving countless hours on admin - alleviating some of the financial pressures faced, building business resilience.

Adopting an entirely new method of managing payments is always going to be a significant undertaking for an organisation, but it’s so important to get payments right the first time. Seamless payments are expected for premium products, holding opportunities for the business to grow and build customer loyalty. Now’s the time to build a resilient check-out experience, suited to the modern shopper.

But shopping inspiration can come from the most unlikely sources, and business owners may be surprised to learn that FinTechs are making some of the biggest waves when it comes to driving consumers back into stores.

Consider, for instance, the launch of  Revolut’s new card reader for shops, or the fact that Klarna has introduced a physical ‘buy now, pay later’ card for customers to use in-store. Finance businesses have cottoned on to the fact that it was only ever ease and efficiency that had consumers step away from stores and queues in the first place, and new finance solutions could very well alleviate all that.

For that reason, Jat Sahi’s advice to retailers is to look beyond the traditional chip & pin or contactless experience.

Instead, look to provide technology that is revolutionising the sector and is both beneficial to customers and in-store revenue. After all, shoppers are increasingly asking “why should I shop in-store when I can shop online?” Jat believes point-of-sale technology (POS) is the answer.

Remove pain-points and increase satisfaction

Now, it’s vital that all brick-and-mortar retailers rival the experience customers receive online.

This means removing all pain points associated with in-store shopping, such as long queues to complete a transaction – particularly as research from the British Retail Consortium (BRC) found that 79% of customers won’t wait longer than five minutes to pay.

Therefore, to avoid basket abandonment, retailers need to provide point-of-sale (POS) technology (the time and place where a retail transaction is completed e.g., through a hand-held device on the shop floor) to customers so they can pay for their goods quickly and efficiently. Indeed, we have seen supermarkets roll out this technology, but it’s time for apparel and homeware stores to catch up. Offering this technology will allow them to compete with eCommerce pure players as it mirrors the virtual checkout experience, and it will also give them a competitive edge as there are no costs associated with shipping or returns.

Within the retail industry, there is a feeling that customers are increasingly loyal to service, not brands and implementing POS technology certainly plays into that. But, on the other side of the coin, POS can also decrease overheads and increase internal operational efficiency.

The benefit for retailers

Stores with high volumes of transactions are an ideal fit for self-checkout technology. The ability for consumers to check out independently through their iPhone or smartphone can increase the number of transactions and create an uptick in sales. What’s more, self-checkout also removes the footprint associated with traditional tills, allowing further room for stock.

Elsewhere, these new digital processes mean that employees aren’t ladened with manual transactions and they can spend their time focusing on what truly matters - the customer. Customers are drawn to in-store shopping for the tactile experience and human interaction - this technology allows employees to elevate this experience and increase customer loyalty.

A balanced approach

But, despite around four in five (80%) shoppers calling for retailers to invest in technology to help avoid queues and all the associated benefits with automation, a soft rollout is advised.

Simply removing all manned tills can lead to the feeling that people are being replaced by machines, which is problematic as this lack of choice means that if difficulties with automation do arise, the shopper is left bewildered and frustrated. Instead, provide both and have lengthy discussions with third-party partners implementing the technology to make sure that all employees are trained on how to navigate the system to deliver the seamless experience promised to customers.

What’s more, it’s also important to remember that while most of the population is digitally native, there are over eight million adults in the UK relying on cash to make everyday payments and excluding this demographic has led to many financial service providers stating that digital transformation has come too soon for many. This further cements the need for choice – as moving too quickly can lead to petitions such as ‘Stop the replacement of people by machines’.

Now is the time to seize the moment

Looking forward, the shift towards eCommerce experienced in the pandemic is unlikely to be reversed. However, what retailers with an in-store presence can do is look at the benefits associated with a virtual basket and replicate these. As a nation, we’re undergoing a period of digital transformation and over the coming month, we will slowly see this technology shift from being ‘innovative’ to the ‘norm’. My key takeaway, plan for this rollout now but make sure it’s a soft transition - if you leave it too long, your competitor will have it up and running in no time.

There is no shame in taking out a loan and often it is the best solution to a financial challenge, but debt can very quickly spiral out of control and can be a slippery slope if you do not know how to manage your loans. This article will look at a few of the best ways that you can manage your loans to prevent spiralling into debt. 

1. Get Your Finances In Order

People often default on loans or run into financial difficulties because they are not organised. You need to sit down and go through all of your loans and what interest you are paying so that you can work out exactly what your financial obligations are each month. If you use a pawnbroker, for example, then you need to understand your loan and work out exactly how much you are paying back monthly and for how long.

2. Understand The Contract

You also need to spend time looking through the contract of the loan (you should always do this before signing anything as well). This is so that you can get a stronger understanding of the agreement, including how long it is for and if you are able to clear the debt sooner. This will help you to avoid any nasty surprises and allow you to adjust your household budget so that you can manage during the course of the loan.

3. Keep Up With Payments

It might seem obvious, but many people do not make their payments each month for one reason or another and this is when you start to fall into dangerous territory. It is smart to set up automated payments so that the money will automatically be paid each month, which means that you do not have to remember and complete a manual payment each month - just make sure that you will always have enough money in your account. You should also look into what the implications of paying late are as every lender will have different terms and conditions. If you are ever struggling, you should always let your lenders know as they may be able to restructure the agreement. 

Conclusion

Loans can be a great solution to financial challenges, but they can also lead to even greater financial challenges and debt if you are not careful. The key is to know how to manage your loans so that you can stay on top of payments, adjust your household budget and pay back the loan in full and on time. When you are able to do this, loans can be incredibly useful and a smart solution to financial challenges.

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