A recent report form PwC concludes that UK investment in InsurTech in the second quarter of 2017 surpassed that of the previous three quarters, increasing to $290 million (£218m) in the first half of 2017, compared to $9.7 million (£7.3m) the year before.
Global investment in InsurTech by global insurance firms, reinsurance firms and venture capital companies surged 247% to $985 million.
Mark Boulton, Insurance Sector Lead at Fujitsu UK & Ireland has this to say to Finance Monthly:
“This year has been phenomenal for the insurtech industry in the UK, and these latest figures reflect it. Increasingly, we see the market gaining momentum, and the amalgam of data made available is reshaping the industry in an unparalleled fashion. Investors are coming to much better understand the values that lie within a connected world, from more dynamic customer relationships to personalisation and need for tailor-made solutions.
“Fujitsu’s recent research looking into the UK’s digital landscape showed that nearly 40% of people want the UK to make faster digital progress. As such, insurers need to keep up with the rapidly changing dynamics and unlock the power of technologies.
“Although many insurance companies have digital on their radar, it is important for this industry to take advantage of digital innovation by not only creating savvy online apps and improving the digital elements on the consumer-facing side, but by also implementing digital throughout the business. This will help insurers not only save more, but also become more integrated and process efficient. The amount of deals and investment in the past year are a vote of confidence and now is time UK claims its role as a global insurtech hub.”
Craig James, CEO of Neopay, tells Finance Monthly PSD2 will prove to be the most beneficial piece of legislation for fintech companies in years, and could completely change the face of the UK banking sector.
While technology has grown increasingly important in the financial sector, the “traditional” industry has been slow to adapt as consumers grow more frustrated by the lack of progress.
Innovative start-ups, looking to fill the gap left by the traditional establishment’s hesitation to change, have been growing in prominence as some banks, regulators and the government try to encourage new ways for businesses to engage with customers in a market suffering a long-standing loss of reputation.
Coming into force in January next year, the EU Payment Service Directive (PSD2) is the latest change facing one of the country’s oldest institutions, and could prove the catalyst for a technology revolution in the sector driven by innovation in personal banking.
Putting consumers at the heart of the fintech revolution
The most substantial change in PSD2 is enabling customers to allow third party businesses – like technology companies – to have access to all their bank data.
For fintech companies focussed on bringing new products to the market, this presents a new opportunity to create these offerings, without the infrastructure costs facing traditional banks.
Personalisation has been a buzzword in banking for some time, and there is no shortage of products from savings accounts to credit cards that are promoted as tailored to a customer’s needs.
However, while banks can provide a card with an interest rate suitable to the customer, the current offerings are incapable of working across multiple accounts, and cannot adapt to real time changes to a consumer’s individual circumstances.
PSD2 opens the possibility for fintech businesses to create “one stop shop” apps for bank services, allowing a customer to access and manage every aspect of their financial footprint from a single point.
These technology based products will put the consumer back at the heart of banking as businesses will be forced to adapt their products, or face getting left behind by smaller technology businesses which can suddenly offer better services.
It will also open entirely new ways for consumers to manage all aspects of their financial needs.
Better budgeting
There is already a plethora of products which can help customers with their finances, but they are severely limited in essentially being a replacement for paper based tracking. The onus is still on the customer to stay on top of the information.
However, by getting access to a person’s account information and financial history, a fintech company could create a genuinely personalised budgeting tool which could remove the management aspect from the customer.
By being able to monitor balances and outgoings in real time, these apps could be programmed to learn when particular bills are due and, if one account is lacking funds to pay, the app could notify a customer and then automatically transfer money from another account – or combination of accounts.
Considering that most people have more than one active bank account, this type of capability could prove invaluable for customers, helping them avoid unnecessarily falling into debt because they failed to move money around in time.
Real time debt solutions
For those customers who have already fallen into debt, new technology based bank apps could be created to offer real time solutions to help consumers pay down the money they owe, and get out of difficulties.
One of the major frustrations with current banking services, according to our research, is that balance updates are not always immediate and in some situations a user is not being shown an accurate account of their financial situation – which makes it hard to make decisions.
New banking apps could greatly benefit these customers by assessing their income and spending habits – while updating account balances in real time – and instantly suggest ways that customer could reduce their out-goings.
There is also the potential for banks to adopt these kinds of apps, which could be used to find or suggest savings plans.
The biggest benefit of this wave of products over existing services, is that they could monitor activity across multiple accounts in real time. The real-time aspect of these tools could help customers by instantly alerting them to unusual activity or if an account is in danger of becoming overdrawn.
While the “traditional” banking sector is at risk of being left behind by the speed of technological change there remains great potential for banks and fintech companies to introduce a wave of new products and tools for consumers that can help them manage their personal finances better.
PSD2 could kickstart the biggest chance the banking sector has experienced and, in the long run, will prove extremely beneficial for those institutions most able to implement technology at the heart of the customer offering.
Here Kevin Wilbur, Senior Vice President of AP Automation at Tungsten discusses with Finance Monthly the practicalities of implementing new technologies in supply chains.
Trust in business is more vital than ever today. At a very basic level, it underpins what is required to agree employment contracts, retain customers and grow a business. However, when it comes to monetary transactions for the exchange of goods and services, trust is even more crucial.
Unfortunately, even when payment terms have been set and assets exchanged, trust can often be undermined. A delayed payment from a buyer is something many suppliers will have experienced, resulting in unnecessary stress and a loss of confidence in the trading relationship. Equally, supplier challenges, where data security is compromised or orders are not fulfilled, can cause headaches for buyers.
Certain sectors face greater supplier risk than others, making it even more important to ensure they have a robust supply chain. Finance businesses in particular hold a vast amount of sensitive data, so the ramifications of poor supplier service can be significant.
Widespread supply chain failures
Worryingly, our research shows that 84% of businesses have suffered from supply chain failures such as these. The biggest supplier risks were found to be security (ensuring data security and privacy standards) and information risk (accuracy, timeliness, and security of information exchanged with suppliers).
These risks or failures can have a huge financial impact, with 30% of firms reporting a loss in revenue or business partners. In addition, 22% of buyers said they faced higher insurance premiums, damaged reputation, a loss of customer trust, and/or significant legal and regulatory fines as a consequence of supply chain failures.
Many of these breakdowns in the supply chain arise from poor supplier management processes. Regrettably suppliers are often managed on an ad hoc basis with no consistency and very little attempt made to track and monitor spend. In many supply chains the sheer volume of suppliers involved means that it can be hard to stay on top of each relationship, and with the added pressures of cyber fraud, siloed customer data, insufficient cash for investment, and legacy technology systems, there are often layers of overlapping bureaucracy and confusion.
Managing and monitoring
To manage suppliers effectively and efficiently, supplier-related processes should be measured. From there buyers are able to optimise processes, which in turn enables automation. However, only 23% of buyers in our study achieved this level of maturity, and just 12% had optimised processes.
Buyers who describe themselves as having good supplier relationships have taken the time to map supplier activity, to establish a clear onboarding process, and to define a strategy that not only makes supplier management a priority, but also establishes responsibility between themselves and the suppliers they work with. Optimised firms ensure compliance with regulations and corporate social responsibility (CSR) standards by constantly monitoring their suppliers.
Low process maturity, revealed in more than a third of businesses (35%), can lead to poor sourcing decisions, because buyers lack high-quality, up-to-date information about suppliers’ past performance when awarding new contracts.
Technology that transforms
The research, which was conducted by Forrester Consulting on behalf of Tungsten Network, concludes that for businesses to thrive, they need to be properly managed using modern tools and processes that establish accountability, reduce uncertainty, and foster trust. This in turn enables the exploration of mutual growth opportunities for both buyers and suppliers.
Increasingly sophisticated technology exists that can genuinely strengthen supply chain relationships. For example, through a secure e-invoicing platform such as Tungsten Network, buyers and suppliers can have clear visibility on whether an invoice has been received and approved, and when payment is due. This means businesses have a single source of truth for invoice status information, which is monitored in real time. It can also help remove manual processes around invoice validation and compliance. This is a good example of where technology is enabling growth across the board, through developing trust in business relationships.
Often networks such as this provide value-added services that can serve as a source of competitive advantage. For example, through analysis of the real-time data generated from end-to-end e-invoicing capabilities, decision makers can more effectively predict demand and manage disruptions. Buyers and suppliers of all sizes can also find each other more easily and can build capabilities that benefit them both. They can also experiment with managing cash in new ways, such as by negotiating more flexible payment options like dynamic discounting and invoice financing.
The winners in the digital age will be the companies that best use technology to win, serve, and retain customers, and to enhance relationships throughout the supply chain. Technology can enable buyers and suppliers to more effectively use their data and manage their interactions, removing friction from the supply chain and strengthening trust, to the mutual benefit of all.
While many younger drivers have been using so-called black box car insurance, telematics has yet to become mainstream. The FT's Oliver Ralph test drives a telematics system to see how it affects his driving, and whether it could be the future of car insurance.
Police now hold more than 20 million facial recognition images. Included on the databases are the faces of hundreds of thousands of innocent people - which the Government says don't need to be deleted.
Sky's Technology correspondent Tom Cheshire reports.
After Bitcoin fork, and a huge tech sell-off in July, Snap – the company behind Snapchat - has now joined the circus that is tech giant share prices. In one day in August, Snap Inc. dropped 4%, before bouncing back 6% 24 hours later. What is it about tech shares? Andrew Amy is Investment Manager at Cardiff-based digital wealth management service, Wealthify. Here he talks to Finance Monthly about this modern phenomenon.
One of the initial issues with Snap was, like many other tech companies, it was given a whopping price tag on the stock which, unluckily, was swiftly followed by two bad quarters of results. Despite currently sitting some 46% lower than at its peak in March, the company is still worth approximately $17 billion. That is a hefty price tag for a business that has yet to turn a profit.
Any company with an expensive valuation that fails to beat forecasts for two sets of results is going to struggle, especially as questions loom over the monetization of the business.
It’s not a whole world away from other tech companies. Facebook had a torrid time after its IPO, where its shares pretty much halved in value. Now, its shares are trading more than 300% higher than the IPO price, and its most recent financial updates were impressive. If Snap can replicate the same performance as Facebook, then shareholders may be able to breathe more easily.
So what is causing share volatility within the tech sector? It’s important to remember that, first off, there is volatility in every sector of every stock market, to varying degrees. For example, consumer staples are considered a low volatility sector, but that doesn’t mean there isn’t volatility there.
One way to analyse the tech sector is as two distinct sub-categories – the young guns and the old guard. Apple, Microsoft and Google have been around the block a few times, and so report fairly predictable earnings. They also have a proven track record of fending off competition and remaining at the top of their respective games.
The young guns, such as Netflix, Facebook and Snap, are equally recognisable brands, but are affected far more by volatility as a result of their valuations and competition.
Brand awareness is very powerful, and with some of these guys, especially Facebook, we’re seeing brand become monetised in the form of impressive earnings. However, these stocks don’t come cheap – you’re paying for exponential growth of future earnings.
When expensive stocks don’t deliver the returns that investors expect, the tendency can be to quickly dump them. Perhaps that’s what we’re seeing now, with Snap.
Competition in these fast-moving sectors is hard to predict. Many of the most innovative tech companies have little or zero competition at the outset, so their future earnings remain unchallenged. But, as with every type of business, where there is money to be made, eventually competitors will come.
Look at Netflix – it is currently under pressure from Amazon, but there are more challengers coming. The likes of Disney are set to go live with their own online TV offering, pulling content from Netflix in 2019, and traditional broadcasters are also not resting on their laurels.
Once these markets are more mature, perhaps we’ll see this area of tech become calmer.
While it’s easy to say there’s a tech bubble, it ignores that many stock prices and asset classes are following a similar suit at the moment. Global central banks have kept monetary policy ultra-loose with low interest rates and quantitative easing. This was seen as necessary to keep the economy afloat after the great recession of 07/08. However, when cash is earning you next to nothing, it pushes up the prices of other asset classes, as investors seek out higher returns.
Investment in tech companies such as Uber, AirBnB, or even Wealthify comes because of the innovation we bring to mature markets in terms of scalability, low cost to consumers, and easy access to services via apps and online. Not all startups will survive, but as we’ve experienced from our home in Cardiff, they can thrive, with the right investment and access to expertise and support.
The views above are personal opinions and not intended as financial advice or recommendations.
Greg Cox is the CEO and co-founder of Quint Group – an award-winning FinTech company with headquarters in Macclesfield, Cheshire which also has operations in London, America, Poland, South Africa, China and Australia. Here Greg tells us more about the FinTech giant’s beginnings and triumphs, as well as his role in achieving all of this.
Tell us a bit more about your career path, prior to founding Quint Group - what attracted you to the financial technology sector?
After learning to code at 16, I worked in a range of businesses areas, some online, before focusing in the consumer finance industry. I’ve always had keen creative inclinations (both parents are designers) and an entrepreneurial approach which, when combined with a computing background, seemed to be a successful recipe for building a business like Quint.
How was the idea about Quint Group born?
I was a passive investor in a consumer finance business in 2006, which subsequently failed in the wake of the financial crisis in 2008. When the business failed, I was asked to investigate and summarise to other investors why the business was unsuccessful and what our options were. While completing this report I started to look at the market in detail and it became apparent to me that consumer finance was primarily delivered to customers over the phone and on paper, which seemed crazily outdated. I could not believe how far behind the consumer finance industry was in terms of online technology application - this realisation prompted me to start Quint. Upon launch in 2009, my aim was to build businesses in the consumer finance space that focused on online platforms and technology.
Despite your countless responsibilities, you are still involved with the day-to-day technology developments of the business - how do you ensure you are directing the company in the correct direction, form a technological point of view?
I have lots of talented people around me that are experts in tech and product delivery. Those people work across our three separate tech hubs, allowing me to take considered views from three independent groups of experts. This is helpful and means I get a balanced perspective. The experience gained from making good decisions and the lessons learned from making bad decisions historically are also very valuable in my current decision making progress.
Do you look at others in the FinTech industry as competitors or do you take a different view?
Yes and No. As a Group, we do not have single direct competitor because we have multiple business channels combined within one group. However, we do have competitors to some of our individual businesses, although my perspective is that everyone in the sector is someone we can potentially work with and learn from. Across the Group, a competitor of one of our businesses might be a potential client or supplier of one of our other businesses, so our outlook is necessarily collaborative and perhaps more relaxed to competitors than most.
To what extent is Brexit going to affect Quint Group?
That is a very good question – I don’t think anybody knows the answer to how Brexit will affect their business! We do not import or export goods and have limited exposure to currency fluctuations so certain aspects of Brexit may not affect us in the same way they will other businesses. My feeling is that Brexit and other economic and political challenges we have ahead of us, could result in an economic downturn, which could have the potential to negatively affect the UK economy. All we can do is prepare as much as possible, diversify to mitigate risk and react timely to changes in the socio-economic landscape.
What goals are you working towards with the company? What do you hope to accomplish?
Our company is ultimately consumer focused – our greatest successes are derived when we put the consumer’s needs at the heart of what we do and this ultimately drives our commercial success. In terms of revenue, our short-term goal is to grow to £100M GBP annually and successfully develop our international territories. Our long-term goal is to create Europe’s most successful group of FinTech businesses.
What is your advice for successful leaders in the modern tech-focused world?
Focus on the medium to long term and worry about getting that right. The medium and long term will soon become the now and if you take a long term approach, you will get long term results. It can be easy to get distracted with the day-to-day, so I mindfully set aside time for strategic planning on a regular basis. Another key area for me is keeping laser focused on real profits and revenues as opposed to users or other tech intangibles. I’ve witnessed too many people give away valuable services for free because they feel user volume is more important than traditional metrics of success. I think this approach will result in many businesses failing in the coming years.
Website: http://www.quint.co.uk/
Ashok Vaswani, the CEO of Barclays UK talks to Katina Hristova about championing digital skills for all and his outlook for the future.
Barclays has a history of innovation and continues to be a leader when it comes to technological innovation in banking services – tell us more about it.
Barclays has been at the centre of British finance for over 327 years, and in that time, the world has changed beyond recognition. However, the reason we have been able to consistently deliver game-changing innovations throughout all this disruption has been a relentless focus on our customers, their needs and aspirations, and being there for the moments that really matter.
We have 24 million customers in the UK; roughly one in two adults. For me, success isn’t about driving the business to get 25 million customers – it’s about becoming indispensable for the 24 million customers we already have, by continuously making their lives easier, offering greater convenience and delivering value for them.
If we can’t do that, we won’t be around for another 327 years, or even 10 years. In this era of disruption, businesses will become obsolete unless they serve a clear purpose. Our purpose is to help people go forward.
What have been Barclays’ biggest achievements in the past 12 months?
We have been at the forefront of reinventing banking through a focus on great technological innovation with a purpose. I think our biggest achievements have been transforming the business and its culture as well as creating Barclays UK; a business that is truly fit to meet customers' needs and expectations in the digital age.
As part of that, we have rolled out a number of technology solutions to make our customers’ lives much easier, such as instant cheque imaging and video banking. Barclays was also the first bank to introduce contactless cash; a completely new way for customers to withdraw their cash using their Android smartphone or their debit card’s contactless technology.
We have also launched automated valuations for home purchases, shaving days off the processing time. Mortgage Agreement in Principle has also been introduced into 338 branches, allowing customers to obtain a mortgage decision in less than 15 minutes.
New digital processes have also helped improve the on-boarding of Business customers, and the introduction of pre-approved credit limits for Business customers has reduced the time required for customers to request an unsecured loan of less than £25,000 from five days to a matter of minutes.
In addition, we have opened 12 Eagle Labs, sites where people can use new technologies such as 3D printers and laser-cutters and which help facilitate small business growth in local communities.
We have also demonstrated a strong commitment to using technology to enhance customer security; Barclays was the first bank to pioneer finger-vein technology in the UK, and we are working to tackle fraud through innovations like voice biometrics, which over 750,000 customers have now registered for.
How would you evaluate the impact that you’ve had on Barclays achieving all of this?
In creating Barclays UK, I have set out three mains goals for the business:
- Continually demonstrating how we are putting customers first by providing value and making their lives easier.
- Demonstrating our commitment to supporting the UK economy.
- Fundamentally rebuilding trust in Barclays and reinstate pride in our profession by putting customers at the heart of everything we do.
Barclays UK has already made significant progress in achieving these strategic aims, and we have done this by putting the customer at the heart of everything we do.
Our investment in technology sets us apart, putting us at the forefront of innovation in the banking sector, delivering products and services that improve people’s experience, enhance accessibility and offer quicker and more convenient choices for customers.
At the same time, we have been working to make sure that no one is left behind in the digital revolution.
Our Digital Eagles have so far helped to support over 100,000 customers to become more digitally confident through dedicated Tea and Teach Sessions in our local branches, as well as delivering Code Playground sessions to teach young people basic coding skills.
We’ve also introduced the Digital Driving License, a free app through which users can earn a City & Guilds digital skills qualification, boosting their digital skills and confidence.
In 2017, Barclays UK launched its latest campaign to promote digital safety, a major nationwide initiative to raise awareness of cybercrime and help people protect themselves from fraud and scams. Since the campaign launched in May, it has already helped 2.5m people take action to become more digitally safe.
We have also pioneered Beacon Technology, improving the level of in-branch service offered to customers with disabilities, as well as SignVideo, which allows deaf people who use British Sign Language instant access to an interpreter via the in-branch colleague iPads. Talking ATMs, supersize card readers and high-visibility debit cards have also been launched for the visually impaired.
In addition to championing accessibility, we want to ensure we are doing the right thing by society as a whole. As part of our commitment to helping people move forward in their lives, we run a number of skills and employability programmes, for example, the Barclays apprenticeship scheme, through which over 3,000 apprentices have already been offered employment. I also support the Armed Forces Transition, Employment and Resettlement (AFTER) programme, which provides work placements, employment opportunities, CV and interview coaching, and money management sessions, as well as funding for education and vocational courses for service leavers.
We also have the LifeSkills Programme, which provides schools with a range of free, curriculum-linked lesson plans, workshops and resources designed to help 11-19 years olds to develop the skills employers most seek. To date, over 4.3m young people have been reached through the LifeSkills programme via either in-school lessons or directly online.
I believe we are beginning to rebuild the trust and reputation of the banking industry, but I know we still have some way to go. However, by remaining committed to the strategy of putting customers and clients first, serving our economy and earning trust, I want to build a solid foundation on which we can grow. Barclays is creating a bank that is truly good for customers and clients, good for businesses and good for Britain.
As CEO of Barclays UK, how do you ensure you are directing the company in the correct direction? How do you advise your team to make the correct decisions for the company alongside your customers?
The thing I ask myself every time I make a decision is: “are we doing the right thing for the customer?”. I learned a lot from my Mum growing up, and one of the principles that has always stuck with me is that there is no substitute for integrity. Integrity isn’t just about what you write down as your mission statement, it’s also about how people behave when no-one is looking.
When it comes to my team, another thing that my Mum taught me is the importance of humility, that is to be ready to admit I don’t have all the answers, which is why I need many brilliant minds working to deliver our game-changing innovations.
I sincerely believe everyone needs to keep learning throughout their career. We can no longer rely on what we learnt at school to last a lifetime. I encourage everyone at Barclays to keep learning, particularly digital skills, and to develop an entrepreneurial mind-set.
What was your main motivation behind being the CEO of Barclays UK and what is the most rewarding aspect of your role?
The most rewarding thing about the role is the opportunity to work for millions of people.
In terms of how I got here, as a kid in Mumbai, my Mum wanted me to be a Doctor. When I said I didn’t want to do that, she actually took me to see my local bank manager to ask what he thought a good job would be.
I’ve since come to realise that the role of a bank manager is really at the centre of a community, and I have him to thank for the fact I became a Chartered Accountant. After that, I moved to Dubai aged 27 with $10 in my pocket, and met my wife there. That was the start of a fascinating journey working around the world.
What are your plans for the company for the rest of 2017 and beyond?
There are some exciting times ahead, with next year’s PSD2 and data protection regulation set to transform the shape of the digital economy. Barclays has all of the right ingredients to remain a leader in financial services, but we must be prepared and remain agile in order to take full advantage of the coming changes.
In the longer term, customer expectations are no longer confined to one industry – we are being judged not against other banks, but against the best in class from across our customers’ favourite brands. Is Barclays a bank, an information business or a technology company? We’re all three. But we will never lose that central focus on the customer, and that’s how we will thrive in a truly connected world.
Less than a month ago, Fintech Week arrived in London with a bang, attracting hundreds of delegates from across the biggest FinTech organisations across the globe. Here Anthony Persse, Director of Strategy at Ultimate Finance, talks Finance Monthly through the challenges FinTechs face in delivering services that meet the needs of small to medium ventures.
A packed schedule awaited them, with ‘hackathons’, insurance innovation showcases and discussions on blockchain. What struck me when looking at the programme was the total absence of the word ‘customer’.
Not one talk, panel or roundtable event was planned to discuss what those using FinTech products actually wanted from the sector. Perhaps the recent successes and the incredible influx of investment has led the industry to believe it has it right already? It’s an easy assumption to make; FinTech is growing at a rate of knots, forcing the banking giants to sit up, take notice and fight to get their piece of the pie.
But, in the SME sector FinTechs are not having such a big impact and I think it’s because they are failing to ask that all important question – what does my customer need from me? Our recent research showed that the majority of SMEs in the UK still look to their main bank for financial support, even though the same research showed that small business owners didn’t feel their bank could always offer them what they needed. It’s a gap that needs filling, but it doesn’t look like FinTechs will be the plug.
That does not mean that technology does not have a huge part to play in the SME funding sector. Through an advanced online platform and a smart use of data, we were able to launch one of the fastest loans on the market, offering savvy SMEs who know what they need the option to access quick cash in an instant. We are continuing to develop our online capabilities because some SMEs do want a digital solution – it suits their needs.
And some need more of a helping hand. A human at the end of the phone who can sympathise, offer credible guidance based on their experience with hundreds of other SME customers and work through the funding options available. Those SMEs might lack experience of borrowing while others might have hit a patch of tough trading and simply not know where to turn. For these small businesses, an app isn’t going to cut it.
So will FinTechs ever meet the needs of SMEs? The answer is yes, and no. Some SMEs will find the agility that FinTechs offer works for them and that they can save money as online-only services can be cost effective. But ‘people do business with people’ is an old but still very true adage and it’s my opinion that lenders which offer a truly fair and flexible service, aligned to what SMEs really want and not what we think they want, will play an increasingly large role in the support of UK small businesses.
Robo-advice has become one of the more popular and prominent financial technology innovations of the last few years, and it’s easy to see why. However, Lester Petch, CEO at FinchTech, reckons there’s cause for concern, and below talks Finance Monthly through five reasons robo-advice may not turn out to be all it’s promised without confronting some hard-hitting issues.
In theory these platforms offer expanded access to financial advice and fill a widening RDR gap, at a lower cost and with superior ease of use. Citigroup estimates that assets managed by robo-advisors could reach a collective value of $5 trillion over the course of the next decade - and that is certainly something to aim for.
Excitement and optimism should always be tempered with pragmatism however, and practically speaking, there are reasons to be concerned. Many available and in build platforms promise innovation, efficiency, and accuracy, but have some major potential hurdles to overcome.
- Build cost and overspending on customer acquisition
Robo-advice start-ups are often unknown quantities, and must therefore build from scratch. Many rely on digital and social marketing campaigns, alongside referrals, o generate revenue. The problem is that these campaigns are often expensive - sometimes hideously so. Nutmeg, for example, posted a pre-tax loss of £9 million in the last fiscal year, even as marketing and staff costs hit £10.8 million.
It’s not altogether surprising that when cost of acquisition (CAC) for clients exceeds overall lifetime value (LTV), firms lose money. The assumption is that these expensive omni-channel campaigns will of course be successful, and eventually skew the CAC to LTV ratio back in the company’s favour. This is however a precarious position for any business to find itself in, even one with fantastic technology. Deep pockets are required.
In some cases the aim might perhaps be for the business to accumulate enough assets under management to enable a sale or exit, however this is also a risky strategy. Recent 2016 research by SCM Direct, a UK wealth manager, suggested most UK robo-advisers “will go bust before acquiring the sizeable assets under management to ensure their sustainability”.
- No real performance history
Sophisticated software is no substitute for experience. Many robo-advice platforms haven’t weathered any serious economic storms. Many have little performance history at all and rely on back testing. How much can you trust in a technology that has never been truly tested in the heat of battle, or weathered an event such as a recession or cataclysmic sell off?
- Limited suitability
Robo-advice platforms may be at risk of not always accurately assessing risk tolerance – which can cause serious problems in an economic downturn. Recent research from FinaMetrica found that 21.2% of the firm’s 100,000 customers incorrectly estimated their true risk tolerance by a significant margin, when using a psychometric risk test. Platforms could be vulnerable to recommend investments that are beyond or below the client’s capacity for risk, especially in the event that the markets exhibit extreme volatility.
- Reliance on algorithms
In an age of sophisticated and improving technology, reliance on this tech has led some to treat algorithms with an almost mystical reverence. Many are truly impressive, but can clients truly understand them? No algorithm is perfect, and many are unproven and untested in reality. They’re theoretically created to take human error or preference out of the equation, but human error can be a factor in their design and development. Could a mistake lead to catastrophic consequences for clients and do they know what they are buying into?
- Lack of differentiation
For all the talk of the market’s innovation and creativity, it’s often hard to tell one robo-advisor from another. The major differences tend to be cosmetic, a technological bell here, a branding whistle there, and little differentiating focus on the client’s needs and priorities.
Those robo-advice platforms that enter the market in the near future with more niche or specialised offerings aimed at specific market segments such as cultural groups or different age brackets, are more likely to gain traction, as well as potentially spend less on client acquisition
In conclusion, robo-advisors will need to overcome these problems and more to achieve long-term viability. This isn’t to say that the technology isn’t exciting, the need isn’t there or that it doesn’t have huge potential. The right platforms could potentially redefine the market, and digital investment management is a step in the right direction. If digital investment management platforms can iron out the kinks and focus on what works for their own business model, and more importantly their customers, there is a bright future ahead of them.
So you need a server in order to get things on the road, but don’t know where to start? Here’s some quick simple steps from Irma Hunkeler at BlueGlass.co.uk, that will equip you with the best knowledge for the buy.
Whatever the size of your financial services business, a server is a crucial component of a growing company. From ensuring you can run all your systems properly, to keeping in touch with your clients, and making sure your staff can access the tools they need to do their jobs, a server is the technical support you’ll need to expand effectively.
While once expensive, the cost of servers has come down in recent years and today they represent a cost-effective way of managing your storage needs. All the major players - including Dell, IBM, HP and Intel - offer a wide variety of servers suited to different business needs. But which is right for you? Here are some ways you can choose the best server for your company.
Know the different types of server
There are a wide variety of servers available for you to rent, all doing a number of different jobs. Some of the most common server types include:
Communications server - handles all types of communication, including email, remote access, internet and security protection
File server - stores employees’ data files
Print server - manages all printers in your business and all printing jobs
Application server - shares application software and means software does not need to be installed on employees’ individual computers
Database server - manages databases
Domain server - controls which computers and employees can access certain resources and programs
NAS server - provides shared access to business files, folders, and items like printers
Understand the business benefits of using a server
A server is designed to support many users - it means all your employees can use email, access word processors, spreadsheets, web browsers, customer relationship management software, databases and much more. In short, a server is a hub in which all your company’s important documents and files are stored.
A greater understanding of how servers benefit a business will help you work out which kind would be best for your company:
Better collaboration - servers allow for much greater sharing and collaboration among your team, with employees able to access documents, images and other files easily. This is a major plus for financial services firms working on big, cross-border projects which involve workers all over the world.
Communication - a server can act as a company intranet and through that, your employees can communicate quickly and effectively - perfect when someone needs a quick response on a pressing issue.
Remote working - some servers allow for a virtual private network, or VPN. This means your employees can access anything stored on the server when they’re not in the office - great for on-the-go working.
Safety and security - financial services companies hold a lot of sensitive, confidential information. A server can back-up this information, so if a computer is stolen your data should be protected.
Ask yourself these questions
To work out which server will suit your business, ask yourself some questions:
Is working remotely important to your company?
If your business has a flexible working policy and allows employees to work from home regularly, or you simply spend a lot of time going from meeting to meeting, a VPN will be a must.
What is your main day-to-day business?
What do your employees do most of the day? Share files? Speak to clients? Send emails? Analyse data? Work out what your team spends most of its time doing, then work out which server best suits your needs (see the range of server types above).
Do you hold lots of critical information?
If you work in finance, the answer to this question is likely yes. From ransomware attacks, to human error, to theft, it’s easy for information to fall into the wrong hands. As well as a robust cyber security policy, look for a server that offers a data back-up, so any confidential information you hold is protected.
Do you have enough space?
Some servers are quite big! You’ll need to ensure you have enough space to hold one.
As a rule of thumb, if your business has several employees and lots of computers, and you need to run a large number of systems and applications, you should consider servers that allow for large storage. These are generally rack and tower servers.
Rack servers - this is a bit of a misnomer, as a ‘rack’ is really a storage box that allows you to fit a certain number of servers inside. If you are a large, growing business and will need several servers, consider a rack.
Tower servers - these look a little like the standard desktop PC. Affordable and easy to fit, they will help you run basic apps and systems.
For any financial services business, a server will be an essential tool in helping you to grow. As they help your team communicate and collaborate, they will also support you in achieving your end goal - delivering a great service to your clients.
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